What are the responsibilities and job description for the Project Manager position at 128 Plumbing, Heating, Cooling & Electric?
Project Manager
128 Plumbing, Heating, Cooling & Electric
Wakefield, MA
About 128 Plumbing, Heating, Cooling & Electric:
For over 30 Years, we’ve been providing the highest quality, efficiency and reliability when it comes to serving customers in residential service and installation. We take pride in completing our work down to the very last detail. The highest level of service and workmanship is what keeps us moving. Learn how our management, office staff and technicians can help you become more successful and excel in your trade. Raise your level of service and be part of a team environment- you’re not alone!
About this role:
Join our dynamic and passionate team at 128 Plumbing, Heating, Cooling & Electric, where we’re committed to delivering exceptional HVAC installation services and creating a seamless customer experience. We pride ourselves on our customer-first approach, and we are looking for a motivated Project Manager to help elevate our service to new heights!
About you:
As a Project Manager, you will be a key part of our customer experience team, ensuring that every HVAC installation project runs smoothly and provides our clients with a stress-free, high-quality experience. You will work closely with the Sales and Installation teams, managing project details from start to finish.
Responsibilities for the Project Manager:
- Deliver Excellence: Go above and beyond to provide an exceptional customer experience aligned with our company’s core values.
- Be the Go-To Contact: Serve as the primary point of contact for customers, guiding them from booking to installation with professionalism and care.
- Coordinate Seamlessly: Schedule sales calls, manage installations, and work with external contractors to ensure everything runs smoothly.
- Guide Customers: Assist with financing, permitting, rebates, and scheduling, making the entire process hassle-free.
- Maintain Relationships: Regularly check in with customers throughout the process, ensuring their needs are met and expectations exceeded.
- Support the Team: Help with administrative tasks, dispatching teams, tracking KPIs, and managing payments.
Qualifications for the Project Manager:
- Strong customer service focus with a proven ability to empathize and build trust.
- Excellent verbal and written communication skills.
- Ability to thrive in a fast-paced, goal-driven environment.
- Highly organized with exceptional follow-through abilities.
- Leadership qualities with a positive, solution-oriented attitude.
- Willingness to receive and act on constructive feedback.
- Previous experience in project management or customer-facing roles preferred.
Why join us as a Project Manager:
- A Team Environment
- Earn Weekly Bonuses
- Get Paid Weekly
- Paid Holidays
- Paid Vacation, Personal, and Sick Time
- Paid Training and Education
- Guaranteed Year-Round Work (No Seasonal Layoff)
- Company Vehicle Fully Stocked
- Company iPhone
- Company iPad
- Company Events
- Fitted and Customized Company Uniforms
- Team and Management Support At All Times
- Health, Vision, and Dental Insurance (128 Covers 73% of Health Benefits)
- 401k Retirement Plan with 4% IRA Matching
- Advancement and Growth Opportunities
- IN-HOUSE Paid Training Facility
- Flexible Schedule
