User Administrator

Job Description:

Do you pay attention to detail? Are you a structured individual? Do you like to keep systems and structure even though it involves repetitive tasks? And would you like to support a global business that operates non-stop, requires skilled colleagues and close attention?

One of the most important aspects within IT is IT Support and Identity and Access Management – we help our colleagues to do what they’re best at, by resolving the majority of IT issues and Access Requests they have. If you’ve got the skills, mindset and the right experience, continue reading!

The User Administrator role, is a new role in the IT Support, and has been created to support an increasing demand for dedicated focus and quality of work, within this area.

As a User Administrator in Satair, you will join a team situated in Copenhagen,  Singapore, Beijing, Hamburg, and the US. We provide IT Support and user administration to our colleagues in the business on a 24/7 basis, by following the sun. 

The User Administrator role manages user accounts and access permissions across Satair’s IT systems. 

You will help ensure that users have the appropriate access while maintaining security and compliance standards.

Your daily tasks will mainly consist of 2 areas (but is not limited to): Manage Service Requests and Incidents for the area of IAM in our systems.

What the job is …

Your main responsibility is to support our colleagues in the business by managing service requests and incidents related to IAM. 

Central aspects of the job:

• Assist with onboarding, moves and offboarding processes related to user accounts.

• Ensure that IAM activities are done with proper attention and care by ensuring compliance with security policies and procedures.

• Identify potential access requests and processes for automation and thereby removal of manual workload on the team.

• Participate in internal and external audits related to IAM

• Participate in and drive projects/initiatives related to the User Administration area

• Create and maintain documentation related to our IAM processes

• Create, manage, and deactivate user accounts in various systems and applications.

• Assign and manage user access permissions based on role and need.

• Monitor and respond to user access requests and issues.

• Conduct regular reviews of user access and permissions.

• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed

• Work closely with the different Service Desks within the organization of Airbus

What do you offer?
 

We’re looking for a candidate who likes the role of a User Administrator in terms of helping users and making sure that our colleague got the access that was needed within the expected timeframe.

A skill needed for the job is the ability to practice attention to the details, and that you are skilled in general at book-keeping activities.

Your communication skills are important and that means you can engage in a dialogue with a skilled technician but also a colleague that has less understanding of IT than yourself. This will be needed in verbal and written form. On the written aspect, structure and an eye for detail is a plus.

We strive towards applying the principles of ITIL in our ITSM tool and you therefore need to be aware of the basics of ITIL Foundation.

As a person, your default answer to something unknown should not be ,, I don’t know…’’ but rather ,, I’ll investigate and return!’’. 

What are we looking for? How much experience? What type of experience?
 

• 1 years of experience in a similar role

• Experience in user account management

• Experience in scripting and automation is preferred, but not required

• Strong understanding of access control and security principles

• Experience in writing documentation

• Proficiency in using administrative tools and systems

• Good communication skills

• Fluent in English both written and verbally

• Written skills that demonstrate structure

• Can offer valid references to attest your skills/personality

What does your next challenge look like?

At Satair, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow.

Come on board and join us at Satair, an Airbus Services Company!

About SATAIR

Satair offers first class material management solutions in the aftermarket business of the aviation industry. We are working to be the most customer-centric organization in providing commercial aviation spares parts to make the world continue flying. We are constantly taking customer experience to new levels by improving how we fulfill and deliver customers’ orders quickly and accurately, anywhere in the world. To meet this goal, Satair is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in a fast growing business environment.

With our global functional organization spanning across 11 different sites and locations worldwide with more than 1.700 people and a turnover of $3.0 billion, you will be part of a truly global family.

Our customers have the ultimate goal to operate their fleet and our Airbus aircraft safely, efficiently in a cost-time-quality effective manner and of course with the expected comfort level for their customers. We at Satair do everything to support our customers in this.

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely! 

Here is a selection of some of the benefits we offer our employees in Copenhagen: 

• Competitive remuneration, including short term incentive bonus on all levels

• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday senior and flex days

• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally 

• Health and well-being: Health insurance, in-house canteen with many healthy options

Come on board and join us at Satair, an Airbus Services Company

Please send us your application as soon as possible to get the opportunity to become part of an exceptional global team!

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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