Project/Account Manager

Project Coordinator / Account Manager

14 West LLC has an opportunity for an account manager. This position will manage the promotional product sales cycle for existing clients and create organic growth with existing contacts to maximize sales.

Core Responsibilities include manage existing client accounts and increase sales and gross profit margins in cooperation with our Sales and Leadership Teams by:

· Building and maintaining positive relationships with clients

· Proactively identifying opportunities for sales and fostering communication

· Presenting creative product service solutions

· Presenting cross-sell and up-sell ideas to clients

· Dealing with objections and assisting in closing sales

· Managing the sales order writing and client confirmation process

· Following up with clients, post-delivery

· Providing best-in-class customer service

· Accountable for client satisfaction and for providing outstanding service

· Manage daily CRM activities, keeping notes and processes 100% up to date

· Manage follow-ups and activities to meet client needs and imposed deadlines

· Develop product proposals and virtual PowerPoint deck presentations for sales support and proactive outreach

· Support workload and throughput for Account Executive team

· Sourcing and quoting apparel and hard goods in the ASI industry

· Responsible for keeping delivery commitments in a timely manner and for resolving issues promptly

· Support in expanding sales with existing clients by introducing additional solutions and services

· Meet or exceed established sales and gross profit margin goals

· Contribute to market strategy by monitoring new products and client projects

· Train and support other team members, with potential to lead other account team members

· Setup, plan, merchandise and manage Company and Pop-up store programs for clients

· Provide program reporting and product recommendations, as necessary

· Setup, curate and manage current and prospective programs for enterprise-level clients

· Interface and manage program execution between 14 West divisions

· Serve as subject matter expert on ASI industry, from supplier capabilities to decoration types

· Manage custom import orders from ideation to production

New Client Development:

· Develop and maintain new client relationships

· Develop relationships in specific industry categories, to support sales efforts

o Create 2 spec samples per week

o Create 5 virtual samples per week

· Work with Preferred Suppliers to create marketing collateral for specific industries

Qualifications:

· Ability to effectively communicate and build and maintain relationships with clients at the executive level and the junior management level

· Displays ownership and accountability across managed projects

· Outstanding written and oral presentation and communication skills

· Detail-oriented with an eye for accuracy

· Ability to multi-task and work quickly under pressure

· Excellent organizational and time management skills

· Ability to identify organizational issues and set priorities

· High-level of responsiveness to customer needs to meet critical deadlines

· Strong sense of urgency

· Caring, ability and willingness to consistently go above-and-beyond to exceed client expectations

· Strong belief in a systematic and structured approach to selling that includes the use of CRM technology to manage your daily routine and be proactive

· Tech savvy with Microsoft Outlook, Word, Excel, PowerPoint and Photoshop

· Ability to learn and embrace new technology

· A self-motivated, friendly, positive and energetic candidate will be successful in this role

· Team player who works well with others in cross-functional teams

We offer an exciting and creative work environment full of variety! Pay will be based on experience and is negotiable for the right candidate. Benefits include competitive pay, medical/dental/life insurance, 10 paid holidays per year and 3 weeks of paid time off during first full year of employment!

For additional information about our business, please check out our website at https://14-west.com/

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Job Type: Full-time

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Pay may depend on skills and/or qualifications

Ability to Relocate:

• Waukesha, WI 53186: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000