Operations Support Associate - Common Grounds (Cafe)

About The Role

1440 Multiversity is a 501(c)(3) charitable organization committed to creating hope for living well. We are continually active in our programming and work hard to fulfill our mission of creating hope for living well. This role is best served by a person with a passion for deep hospitality - a term defined as an authentic and genuine love for others. You will work among a driven team of unique and diverse thinkers that share a similar like-hearted approach to the dedicated service and well-being of others. We expect our team members to uphold our standards and with belief that they are the most valuable resource to accomplishing our work. If you thrive in a high-energy organization, developed an interest in your own personal well-being, are committed to seeing others flourish and thrive, have an appreciation for the outdoors, believe in upholding high service standards, an empowered thinker and problem-solver, and are willing to co-create a positive work culture of belonging and unity you will likely be a great fit to thrive within our organization.

All 1440 team members are required to passionately model the organization's charitable purposes and immersive learning experiences. The expectation is that you will make a positive difference within our organization by stimulating sensory-experiences for your fellow 1440 team members, our guests, and in our community by demonstrating the highest level of hospitality, story-telling ability, and professionalism that advances our mission and vision.

Summary: The Operations Support Associate is responsible for working in various departments throughout the campus, providing support as needed for all areas of the organization, focusing on guest satisfaction and efficient operations.

Essential Responsibilities will include the following, and other duties may be assigned.

Mission Vision And Values Duties:

• Mission: A learning destination where energy, discovery, and creativity flourish.
• Vision: Creating hope for living well.
• Learning Pillars:
  
  

Live Well; Lead Well; Love Well; Work Well; Wonder Well

Cafe Duties:

• Prepares the café daily with stocked menu items refreshing throughout the day to maintain the highest quality items.
• Ensures all inventories, checklists, pass-downs, and BEO's are updated and maintained.
• Maintains all front-of-house food and beverage areas throughout the campus with proper organization, product, inventories, quality, and cleanliness.
• Prepares and serves hot and cold food and beverages.
• Uses the point of sale (POS) and property management system (PMS).
• Being TIPS certified, follows the fiduciary responsibilities outlined in the 1440 Tipping policy.
• Maintains atmospheric ambiance in and around the café at all times, including checking music quality and volume as well as lighting and cleanliness.
• Able to retain menu knowledge and provide ingredient details/information to guests.
  
  

Housekeeping Duties:

• Maintains a rotating schedule of cleanliness and sanitization in all public and back-of-house areas, including but not limited to offices, all door handles, elevators, meeting rooms, fitness center, and other high-touch point areas across campus.
• Cleans, sanitizes, and organizes all guest public spaces, including public bathrooms, classrooms, Café, and guest-facing areas.
• Maintains organization and cleanliness of back-of-house supply rooms and closets while ensuring supply and linen closets are fully stocked up to company standards
• Evaluates and maintains all rooms and supplies regularly and makes recommendations for additional supplies and equipment that would be beneficial to programs and our campus.
  
  

Guest Experience Duties:

• Creates a delightful experience for guests before and during their stay through different areas of communication at all times.
• Recommends items that might appeal to guests while acting as a subject matter expert on menu items, retail items, and product features. Provides insights into solutions that will improve offerings and maximize sales.
• Gathers feedback, concerns, and helpful insights observed or reported while supporting faculty, guests, and programs.
• Efficiently and effectively resolves customer concerns while referring major guest concerns, questions, or unusual requests to the appropriate supervisor.
• Establishes excellent working relationships with other departments to deliver a safe, clean, and relaxing environment and guest experience.
• Establishes close connections and maintains deep hospitality with guests.
  
  

Other Duties:

• Assists in proactively tracking supply inventory, including ordering replacements, obtaining supplies, and stocking all public areas.
• Assists in taking Food and Beverage orders, taking deliveries, and stocking products.
• Supports the Rooms division operations by performing front desk duties, offering the 3 stages of authentic service to our guests, assisting guests as needed during their stay on campus, and contributing to Housekeeping basic tasks as per operations needs.
• Provides on-site production support to guests and presenters and participates in the set up and breakdown of events spaces
• Aids reservations by ensuring a smooth operation of guest reservations.
• Assist in safety and security processes and protocols.
• Uses property management system accordingly.
• Works evenings and weekends.
  
  

Other Duties:

• Supports servicing food and beverage to guests in all approved public eating areas on the 1440 campus
• Supports the Rooms division operations by performing front desk duties, offering the 3 stages of authentic service to our guests, assisting guests as needed during their stay on campus, and contributing to Housekeeping basic tasks as per operations needs.
• Aids reservations by ensuring a smooth operation of guest reservations.
• Assists in safety and security processes and protocols.
  
  

Qualifications: Successful individuals who perform the responsibilities of this position must perform their essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and abilities required. Reasonable accommodations may be made to assist individuals with disabilities to perform the functions required of the position.

• Education:
• Required: High school diploma or general education degree (GED).
• Preferred: One-year certificate from college or technical school.
• Experience:
• Required: Experience in a position that focuses on the Hospitality, Point of Sales, Service Industry, Non Profit, Health and Wellness, Accounting, Audio Video industry.
• Language Requirements:
• Preferred: Bilingual in Spanish and English.
• Language Skills: Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Writes routine reports and correspondence and speaks effectively before groups of guests or employees of the organization.
• Mathematical Skills: Must have the ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability: Must possess the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions while dealing with problems involving a few concrete variables in standardized situations.
• Business Acumen: Must understand the business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals; demonstrates understanding of current role and job responsibilities. Acts with accountability while committing to achieve 1440's financial goals and mission objectives.
• Computer Skills: Must have knowledge of Internet software, and Microsoft Suite of Products, Adobe Creative Cloud and type 50 WPM.
  

AAP/EEO Statement:

1440 Multiversity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 1440 Multiversity complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

1440 Multiversity expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of 1440 Multiversity's employees to perform their job duties may result in discipline up to and including discharge. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.