AVP, Liability Director, Claims Programs

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Job Summary

The Liability Director position preferred location is Hartford, NYC, Jersey City.  The position will have responsibility for working with Third Party Claim Administrator Managed Business Units (primarily Programs and some Alternative Markets)   The position will support the Claim Organization in achieving world class technical claim outcomes.

Responsibilities

• Provide technical expertise and oversight to the Claims Account Managers in the analysis and handling of coverage issues
• Provide technical expertise and oversight to the Claims Account Managers in the handling of complex claims
• Manage the Trial Committee process to include review of cases set for trial, assist in development of a resolution strategy, oversee reporting process to Home Office
• May attend mediations and trials of complex cases
• Reviewing/editing timely/appropriate responses to Time Limit/Stowers/Policy Limit Demands
• Complete general liability and automobile liability reserve reviews of accounts
  • Review of various analytics/reports to identify cases that should be elevated for further discussion: BI Predictive Modeling System
  • Review of Large Loss Snapshot
  • Reserve Reviews
• Conduct training for the Claims Account Managers and TPA Claim Handlers on current topics and facilitate both internal and external partnership calls to discuss issues of concern.
• Partner with liability directors and line managers in ensuring consistency in process and quality claim handling across business units
• Identify opportunities for loss cost reduction and support strategies that result in improved financial outcomes

• Address state and federal regulatory issues (Medicare issues, state insurance department audits and complaints, state workers compensation board requirements, etc.)
• May work on various claims related projects as needed

Required Skills/Experience

• Minimum 15 years in the insurance industry
• Multiline experience as a frontline claims adjuster/supervisor, as well as experience in a service/account management role

Qualifications

• Detailed technical knowledge of automobile and general liability claims handling with the ability to advise Claim Account Managers and TPA staff on the handling of complex injury and property damage cases. Particular knowledge in the handling of construction related claims is helpful but not required.
• Ability to analyze complex coverage issues, draft coverage disclaimers and Reservation of Rights letters
• Excellent Organizational skills
• Excellent Interpersonal skills
• Excellent problem solving and critical thinking skills
• Excellent communication and presentation skills
• Strong Negotiation Skills
• Ability to work and make decisions in a team-based environment
• Liability Claims Audit experience
• Proficiency in MS Word/Excel/Power Point

Education

• Bachelors Degree

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For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$125k,000 - $145,000/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

Click here to learn more on available benefits.

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Salary : $145,000