Claims Indexing Supervisor

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

POSITION SUMMARY

Working Indexing Supervisor who will monitor and complete day-to-day activities/tasks of a busy Shared Services Intake & Operations Office as related to identifying, triaging routing and filing incoming documents.

POSITION DESCRIPTION

• Supervises a team of 4 Indexing and Mailroom Representatives.
• Regularly monitors work quality and productivity using key performance indicators (KPIs).
• Conducts annual performance reviews, supplemented by weekly coaching sessions with direct reports.
• Provides administrative support to the Claims Department.
• Manages the day-to-day activities of the Indexers including, but not limited to, preparation of daily reports for meeting SLAs, monitoring queue for backlog, doing tasks as necessary to keep team timely and focused.
• Create and maintain job aids and deliver training as needed to new and established staff.
• Primary responsibility for addressing document related escalations to include, but not limited to unidentified mail, rush requests, compliance related review/searches, and share file support.
• Other Administrative duties as assigned by Claims Intake & Operations AVP.
• Engages and Participates in the Arch Experience values and continuous improvement initiatives
• Works closely with other Omaha Office Leadership to harbor a culture of collaboration, integrity, inclusivity and positivity.
• This position will work 3 days from the Omaha office and work from home 2 days per week.

EDUCATION AND EXPERIENCE

• High School Graduate, college preferred
• Minimum of 3 years Insurance industry/claims experience required
• Experience in Commercial Lines Claims preferred
• Superior desk management, communication, organizational and customer service skills required; Leadership experience a plus
• Experience with Image Right highly preferred
• Strong analytical skills
• MS Office, WORD, EXCEL
• Must be detail oriented

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