Customer Account Specialist

Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare.

ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future. 

ADI At A Glance

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $12 billion in FY23 and approximately 26,000 people globally working alongside 125,000 global customers, ADI ensures today’s innovators stay Ahead of What’s Possible. Learn more at www.analog.com and on LinkedIn and Twitter (X)

Job description:

• Provide timely and accurate responses to customer inquires.
• Make sure customer demand reflected correctly and accuracy. Order entry and maintenance managed properly.
• Ensure on time delivery support, proactively try all possibilities to close supply gaps.
• Work independently but closely with cross-functional teams to resolve customer issues and escalate complex cases as needed.
• Proactive focus on Revenue, Forecasting, Pricing management and overall operational management.
• The agile problem solvers, providing a helping hand to our Customers and Sales.
• Maintain and update customer records in the system.
• Process orders, returns, and refunds in accordance with corporate policies and procedures.
• Participate in account business reviews with both internal and external stakeholders, understand business and has contributions from Customer Account Specialist perspective during the review.
• Data analysis provider that empower for sales team with valuable insights to help sales growth revenue.

Requirements:

• Bachelor’s degree or above in Business, Supply Chain, Logistic , or a related field.
• Excellent written and verbal communication skills.
• Fluent in English.
• Good Excel and PowerPoint skill.
• Ability to multitask and work in a fast paced environment.
• Familiar with Power BI will be preferred.

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

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