What are the responsibilities and job description for the Morning Shift Leader position at 16 Handles Frozen Yogurt?
Shift Lead (hourly rate plus shared tip pool)
Job description:
16 Handles, one of the most iconic frozen yogurt and soft serve brands, has opened in Montgomery! At 16 Handles, our mission is to create moments of happiness by sharing the world’s best-tasting desserts, centered around quality, self-expression, and fun. Our menu features frozen yogurt, ice cream, vegan soft service, over 50 toppings, specialty drinks, and more. With an exciting range of flavors and toppings, exceptional service, and inviting store design, we strive to exceed expectations at every turn.
Responsibilities Include:
- Store pre-opening - starting at 9am, take apart, clean and sanitize soft serve machines. This is a 2 hour process. Prep all machines for opening and make sure machines are full of product prior to store opening.
- Deliver legendary customer service to all guests by acting with a “guest comes first” attitude and by connecting with the guest.
- Learn and educate guests about nutritional information, allergens, and the self-serve process.
- Maintain professionalism and a positive attitude.
- Prepare all products following proper procedures and recipes.
- Operate POS system to process cash and credit card transactions.
- Handle delivery platforms and process orders.
- Prioritize important tasks and manage time effectively.
- Follow food safety and quality standards.
- Maintain the highest standards of cleanliness in all areas. The job requires constant cleaning of the store as guests come and go.
- Execute store operations during scheduled shifts.
Qualifications:
- High School Diploma
- Friendly, high energy, and outgoing personality
- Ability to create authentic connections with guests
- Positive attitude and commitment to customer satisfaction
- Enjoy working in a fast-paced environment
- Excellent attention to detail
- Ability to learn quickly and multi task effectively
- Ability to work and lead in a team environment
- Commitment to a safe and clean environment
- Work nights, weekends, and holidays
- Food safe certified/food handler’s license (a plus)
Job Type: Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Employee discount
- Paid training
Shift:
- Morning shift
Work Location: In person
Salary : $12 - $15