Operations Supervisor

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Operations Supervisor manages the day-to-day operational functions for the Logistics Center and in the most cost-effective manner while meeting the needs of both the internal and

external customer. Requires excellent communication skills and the ability to independently evaluate and problem solve during the course of the day. 

Reports directly to the Operations Manager.

Key Duties and Responsibilities

• Supervision and Training: Oversee, train, and provide performance feedback to, at least, 20 direct reports, ensuring high productivity, efficiency, and effectiveness.

• Operational Management: Manage incoming and outgoing shipments, organize merchandise, and maintain accurate warehouse inventory.

• Production Planning: Develop production schedules and allocate resources to ensure timely completion of job assignments, while maintaining records of time and production.

• Reporting: Track and send operational reports to designated operation personnel to inform decision-making.

• Activity Monitoring: Track warehouse activities, including sales, record control, and purchasing, to ensure product availability.

Additional Duties and Responsibilities

• Monitor and correct at-risk behaviors.

• Recognize and reward positive behaviors.

• Ability to work in a fast paced environment.

• Good verbal and written communication skills.

• Project Execution: Complete assigned projects as directed by management.

• Manage performance to ensure required levels of productivity and organizational objectives are met.

• Employee Relations: Address employee issues and foster open communication across all levels of the organization.

• Maintain and implement plans to maintain productivity, safety standards, quality, cost control, and employee morale.

• Working knowledge of computerized applications (word processing, spreadsheet, database, presentation software, email).

• Interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas.

Minimum Requirements (Knowledge, Skills, Abilities)

• Experience: Minimum of 2 years in warehouse or logistics leadership, with specific experience in warehouse fulfillment or e-commerce management involving onsite ordering, picking, packing, and shipping.

• Metrics: skills monitoring teams daily production goals and dynamically meeting company KPIs

• WMS Familiarity: Proficient in using Warehouse Management Systems (WMS).

• Conflict Management: Strong skills in resolving conflicts and managing team dynamics.

• Temperature Tolerance: Ability to work in an environment with frequently changing temperatures.

• Physical Requirements: Capable of lifting at least 40 lbs; weight may vary based on facility requirements. Frequent walking, carrying, reaching, standing, and stooping.

• Flexible Scheduling: Willingness to work flexible hours, including weekends as needed.

• Noise Tolerance: Comfortable working in environments with varying noise levels, including loud conditions.

Preferred

• College degree preferred.

• Warehouse experience.

• Logistics experience.

• Six Sigma experience

• Start up experience