Case Manager - Brooklyn

Department: Operations
Reporting to: Case Manager 
FLSA Status: Non-Exempt
Salary: $48,000
Schedule: 9am-5pm
Location: GLO Sanctuary Shelter
The Mission:

The Facility:
The Glo Sanctuary is a transitional homeless shelter in Brooklyn N.Y. for migrant families funded by New York City’s Department of Homeless Services (DHS). The facility is a former hotel consisting of 2 and 3 person hotel-type bedrooms with private bathrooms. The residents at Glo are adults and their children ranging in age from birth to 18 years old. In addition to shelter and food.

The Glo provides a secure, safe and supportive setting with on-site services to assist residents with accessing and utilizing available financial, employment, health, housing and children’s educational resources as they adjust to their new surroundings and plan their futures. The facility is staffed by on-site security personnel 24/7 along with a host of staff that provide Case Management, Social Support, Benefits Counseling, Housing Assistance and Recreation.

The Role:
Under the direction of the Case Manager Supervisor and the Director of Social Services, the Case Manager is responsible for providing case management services, conducting intakes, initial skills assessments, providing case management, and offering referrals for permanent housing placements or other appropriate programs.

Specific Requirements:
This is a full-time shift position. This is a full-time shift position. Case Managers are also required to remain on a shift should the minimum staffing requirement of the next shift be inadequate. In general, it may be necessary, at times, for you to adjust your work schedule in accordance with the
operational and staffing needs of the program.

Staff may be asked to adjust their work schedule depending on the operational needs of the site.

Duties and Responsibilities:
Case Managers are critical positions for responding to residents seeking assistance in meeting their day-to-day needs and responsibilities. In their service to Glo residents, who are all displaced persons, Case Managers provide assistance in a manner that is sensitive to the barriers displaced
persons encounter in their adjustment to the people and culture of their host communities e.g. language, customs, rules. Case Managers are expected to be good listeners, communicators, and facilitators, able to engage with residents and collaborate with other program staff towards finding and using the resources residents need to manage their own and their family’s health and well-being. Case Managers are respectful and empathic as they carry out the specific tasks associated with their position, as follows:
● Screen potential clients for program enrollment and orient clients to the program and describe program objectives.
● Work closely with Residential Aides and Social Workers
● Research and connect residents to culturally appropriate resources in the community.
● Assist residents with managing benefits and housing appointments.
● Maintains contacts with outside agencies to refer or obtain additional client services.
● Collaborate with service providers to maximize service delivery
● Conduct initial intake assessments.
● Utilize assessment tools (CARES) to identify support service needs and make immediate referrals.
● Provide the client with Independent Living Plan (ILP) (CARES), working in collaboration with other Social Service providers and ensuring the delivery of comprehensive support services.

● Track, monitor and document resident progress. Oversees weekly follow-up via one-on-one counseling sessions to address issues, challenges, and successes to strengthen the client’s capacity for long-term self-sufficiency.
● Maintains confidential case records for all clients. .
● Refers participants to job development for subsequent employment if appropriate.
● Facilitates workshops addressing issues related to shelter transition including parenting, substance abuse, trauma-informed care, healthy living, Cognitive issues/skills, and Job Skills Training if applicable.
● Participates in ongoing education and professional development through courses, seminars, and other in-service training in the areas of services for the homeless, cultural diversity training, supportive counseling, and workforce
● Provides monthly service outcomes information and supporting documentation to Case Manager Supervisor for reporting purposes as required by funding agencies.
● Performs all other duties as requested by managerial staff and other duties as required.

Essential Skills and Qualifications:
● Bachelor’s degree in social work, social services or public administration preferred
● 2-4 years of DHS/HRA and/or other housing/shelter case management experience.
● Good writing skills are required. Some customer service and job readiness experience
preferred.
● Knowledge of at least one of the following service areas is required: homeless-related issues, mental health, criminal justice, HIV/AIDS, and substance abuse.

● Prior training experience in the CARES database is helpful. Knowledge of MS Word, PowerPoint, and other database programs.

Compensation:
A competitive salary, incentive and benefits will be offered, commensurate with the role and the final candidate’s experience.

Equal Opportunity:
163rd Street Council is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected
veteran status, disability status, age, or any other status protected by law.

Work environment and physical demands:
The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the
duties of this job, the employee is occasionally required to stand, walk, sit, stoop, use hands or fingers, feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, kneel, talk, or hear. The employee must occasionally lift and/or move up to 10-15 pounds. Specific vision
abilities required by the job include close vision and distance vision. Must be able to travel locally using public transportation.

Occupational safety and health administration (OSHA):
The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions for workers by setting and enforcing standards and by providing training, outreach, education, and assistance. The 163rd Street Improvement Council complies with all applicable
OSHA standards, rules, and regulations in addition to keeping our workplaces free of serious recognized hazards.

Supervisory Responsibilities:
This position does not have supervisory responsibilities.

Working Environment:
This position will be held in a transitional housing setting. This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This
position is subject to travel.

Salary : $48,000