Claims Processor

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Title: Claims Processor
FLSA Status: Non-Exempt
Department: IS&P
Reports to: Insurance Services and Placement Supervisor

Who are we?  What do we do? 

Company Overview:

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

What’s the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth.  As we continue to grow and expand, this allows us to offer career paths and opportunities.  We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What can I expect from working at Proctor Loan Protector?

• Fun work environment with a variety of work
• Being part of a team
• Career growth
• Ability to highlight your skills
• Feel valued
• Great benefits, pay, and culture

Job Summary:
The Claims Processor is responsible for claims processing of new and existing claims and all correspondence related to claims.

Essential Functions:
• Complete outbound calls to insurance carriers to file claims on behalf of clients.
• Participate in inter/intraoffice discussions and problem solving.
• Complete timely review and entry of new losses.
• Determine if coverage is in place and send documentation to insurance carriers.
• Follow up with carriers to ensure proper documentation of acknowledgements, determinations and final settlements.
• Review all determinations and discuss with carrier adjustors or TPAs.
• Maintain SOPs for all claims processes.
• Applies understanding of insurance policies and policy interpretation to assist clients and carriers with claim settlement.
• Assist Account Service Managers, Producers, and Clients with claims questions or issues.
• Escalate complex claim questions to VP Lender Services and Placement.
• Complete claims reporting to Account Service Managers, Producers, Clients and Loan Protector Leadership.
• Maintain an average productivity percentage of 70%.

Education and/or Experience:
• Prior insurance, insurance claims, or insurance agency processing a plus.
• High School diploma required. Associate or Bachelor degree preferred.

Knowledge, Skills and Competencies:
• Strong written and oral communication skills.
• Experience with Insurance Agency Management System (Applied or AMS).
• Experience with Microsoft Office Suite.
• Excellent time management skills.
• Detail oriented.
• Technical learning with strong desire to learn and acquire new skills.

• Ability to adapt to a changing environment and handle multiple priorities to meet deadlines.
• Ability to multitask.
• Ability to work independently as well as in a team environment.

Work Environment:
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements Necessary on a Regular Basis:
• Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day
• Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day
• Vision sufficient for use of a computer monitor
• Sedentary position. Ability to sit at a desk 7-8 hours per day
• Worker not substantially exposed to adverse environmental conditions

Pay Ranges:

Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more.  We offer competitive pay while still allowing for compensation growth within the position and company.

This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

EEO Statement:
Proctor Loan Protector is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status, or any other classification protected under law.

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.