Information Technology (IT) Summer Internship

FLSA Status:                         Non-Exempt

Department:                          IT Infrastructure

Reports to:                             Helpdesk and Desktop Manager

Location:                                Proctor – 166

*This internship is required to be IN OFFICE in TROY, MI.*

Who are we?  What do we do?  Company Overview:

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

What’s the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth.  As we continue to grow and expand, this allows us to offer career paths and opportunities.  We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What can I expect from working at Proctor Loan Protector?

• Fun work environment with a variety of work
• Being part of a team
• Career growth
• Ability to highlight your skills
• Feel valued
• Great benefits, pay and culture

Summary:

We are looking for a motivated and self-driven Information Technology (IT) Intern to join our team. The IT Intern will play a key role in assisting their fellow teammates with day-to-day tasks and projects.  This could include asset inventory/management, providing technical assistance, maintaining computer systems, and configuring hardware/software. The successful candidate will be able to follow specific instructions, perform minor troubleshooting tasks, assist with onboarding and offboarding of IT assets and provide support to team members.

Essential Duties and Functions: include the following.  Other duties may be assigned.

• Perform asset management, verification, and authentication tasks.
• Assist teammates with technical assistance.
• Install, configure, and troubleshoot computer systems.
• Monitor system activities.
• Follow established procedures and processes for computer maintenance.
• Follow established procedures and processes for the onboarding and offboarding of assets.
• Perform tasks necessary to evaluate a computer systems performance and functionality.
• Maintain accurate records and reports.

Competencies:

• Leadership – the individual manages effective teams and work groups, works to develops others, build and maintain relationships, can effectively set vision and strategy and manage change.
• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality. 
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required

• Have or pursuing a degree in Information Technology, Computer Science, or related field.
• Knowledge of computer systems and software.
• Familiarity with hardware and software installation.
• Strong communication and customer service skills.
• Able to work independently and as part of a team.
• Able to learn quickly and adapt to changing technology.

Physical Requirements Necessary on a Regular Basis:

• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
• Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
• Vision sufficient for use of a computer monitor.
• Ability to sit at a desk 7-8 hours per day.
• Repetitive motion.
• Sedentary position.
• Worker not substantially exposed to adverse environmental conditions.
• Lifting and carrying (> and/or <25 lbs.)

This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

EEO Statement:
Proctor Loan Protector is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.