Insurance Specialist I

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Title:                                Insurance Specialist

FLSA Status:                         Non-Exempt

Department:                          Lender Solutions

Reports to:                            Onsite Support Manager

Who are we?  What do we do?  Company Overview:

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

What’s the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth.  As we continue to grow and expand, this allows us to offer career paths and opportunities.  We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What can I expect from working at Proctor Loan Protector?

• Fun work environment with a variety of work
• Being part of a team
• Career growth
• Ability to highlight your skills
• Feel valued
• Great benefits, pay and culture

Tell me more about this role, what would I be doing?

Summary:

The Insurance Specialist is responsible for the maintenance of insurance records and timely premium disbursements for all escrowed loans.  The specialist will also monitor the work of the insurance vendor to ensure premiums are paid and any customer-related issues are resolved timely.  The Insurance Specialist will also monitor a team email inbox and respond timely to all emails to resolve any issues.

Essential Duties and Functions: include the following.  Other duties may be assigned.

• Process the Daily Import files to update the system with the most current insurance information from the vendor
• Review loans that reject in the insurance batch before finalizing insurance disbursements for that particular day
• Monitor and respond to emails as needed for the team email inbox
• Review closing documents within the imaging system as research requires
• Complete reports and logs to ensure insurance information is current in the system and send any info/policies to the vendor to update the system via the daily import
• Analyze the Monthly Lender-Placed Insurance bill and pay accordingly
• Create/maintain procedure documents as requested
• Research insurance lines during the monthly analysis process as needed
• Respond to HOA research items such as requesting payments and sending letters to the HOA to obtain amounts due to avoid any and all liens on a property
• Process daily flood files for newly activated loans and submit to flood vendor to update the certificate
• Reconcile flood files for all loans being transferred out and submit to flood vendor as requested
• Monitor deposits and disbursements between SMS and the insurance vendor for all Loss Draft funds.
• All other duties and special projects as assigned

Competencies:

• Knowledge of Microsoft Excel
• Basic understanding of Loss Mitigation, REO, Bankruptcy, and Foreclosure
• Ability to research and comprehend state laws and regulations
• Excellent work ethic, high productivity, and attention to detail
• Strong written and verbal communication skills
• Ability to multi-task
• Time management and organized

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required

• High School Diploma/GED
• Proficient with MS Office
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• 1 – 3 years experience in a similar position

Preferred:

• Associate’s or Bachelor’s degree in a business or financial related discipline
• Experience in a mortgage banking or real estate financing environment

Physical Requirements Necessary on a Regular Basis:

• Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
• Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
• Vision sufficient for use of a computer monitor.
• Sedentary position. Ability to sit at a desk 7-8 hours per day.
• Worker not substantially exposed to adverse environmental conditions

Pay Ranges:

Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more.  We offer competitive pay while still allowing for compensation growth within the position and company.

This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

EEO Statement:
The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.  

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.