What are the responsibilities and job description for the Loss Draft Team Lead position at 166 Proctor?
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Job Title: Loss Drafts Team Lead
FLSA Status: Non-Exempt
Department: Lender Solutions
Reports to: Manager of Lender Solutions
Location: Proctor – 166
Who are we? What do we do? Company Overview:
Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.
What’s the culture like at Proctor Loan Protector?
At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment
What can I expect from working at Proctor Loan Protector?
Fun work environment with a variety of work
Being part of a team
Career growth
Ability to highlight your skills
Feel valued
Great benefits, pay and culture
Tell me more about this role, what would I be doing?
Summary:
This position encompasses the understanding of all processes involving Loss Draft Tracking. Must have strong verbal and written communication skills to respond to questions and requests from clients, staff, borrowers, contractors, adjustors, and agents quickly and accurately.
Essential Duties and Functions: include the following. Other duties may be assigned.
Oversee the specific client team for loss draft tracking
Handle Escalated calls for assigned clients
Manage, coach and mentor staff
Initiate process improvements and report those to upper level management
Knowledge of assigned Client Requirements and Expectations
Reporting of Production Standards
Managing workflow and adjusting for priorities
Ensure Service Level Agreements are met
Attendance/Quality/Production must meet or exceed PFI standards
Purchases and maintains office supplies.
Pursues a course of personal, professional development
Competencies:
Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Required:
High School Diploma/GED
Property claims experience
Computer knowledge required - Proficient in Windows based environment
Microsoft Office Skills required (specifically Excel and Word)
Strong analytical skills
Customer Service Skills required
Strong communication skills both written/verbal
Insurance/Mortgage Servicing knowledge
Strong organizational skills
Attention to detail
Ability to prioritize workflow and work in a fast paced environment
Works well in a team environment
Attendance/Quality/Production must meet or exceed PFI standards
Preferred:
Associate’s or Bachelor’s degree in a business or financial related discipline
Physical Requirements Necessary on a Regular Basis:
Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
Vision sufficient for use of a computer monitor.
Sedentary position. Ability to sit at a desk 7-8 hours per day.
Worker not substantially exposed to adverse environmental conditions
Employee not substantially exposed to adverse environmental conditions.
Employee must regularly lift, push, pull, and/or move up to 15 pounds.
Ability to stand, bend, and reach for limited periods of time for filing, retrieving, and organizing office area.
Pay Ranges:
Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.
EEO Statement:
Proctor Loan Protector is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
