What are the responsibilities and job description for the Assistant Event Coordinator position at 1721 BALTIMORE VENUE LLC?
ASSISTANT CLIENT CONCIERGE JOB DESCRIPTION
828 Venue Management Company is the nation’s fastest growing network of inspiring event venues with unique concepts that attract events of all types. UNION, 828's first multi-story venue, launched in 2019 in Kansas City, Missouri. 828 has eight locations in seven different states nationwide. As a company we enjoy a dynamic and exciting work environment, continued learning and development, along with the confidence that comes from working for a company with a reputation for exceptional service. We embody a culture that celebrates community and stands for equality and inclusivity day in and day out. If you are motivated, with a passion to celebrate and help others, 828 may be your perfect match.
Playing a vital role in the customer experience, the Assistant Client Concierge is responsible for working directly with clients to ensure a positive brand image and seamless event experience. The position is also responsible for client and event management on the day of through event completion. These responsibilities can include, but are not limited to, front of house assistance and venue representation for vendors and guests, wedding ceremony rehearsals, décor installs and tear down, and timeline execution. This role will act as the liaison between all parties onsite and the Client Concierge to ensure venue packages and service workflows are executed appropriately.
This position is fast-paced and provides tremendous opportunity for learning and development within the events industry. The Assistant Client Concierge will be an integral part of an ambitious team balanced with the freedom to work independently. Effectively communicating in both written and verbal form will be essential in this position. Being detail oriented while having a strong organizational background and comfortability with technology will ensure success in prioritizing and meeting deadlines.
ESSENTIAL DUTIES & RESPONSIBILITIES
- VENUE & EVENT MANAGEMENT :
- Set-up and / or execute venue services such as event coordination, scissor lift, photo booth and any other additional venue features; manage and set up appropriate services on event day
- Venue representative on event day for clients, vendors and their guests
- Work directly with clients, vendors and guests on event day to address venue related questions or concerns to ensure customer satisfaction and prompt problem resolution
- Knowledgeable in venue services, operations, and contract terms to ensure event success
- Onsite for events from load in until scheduled time of departure
- Host rehearsals with clients
- Review and complete detailed event specific BEOs for Event Manager
- Ensure venue cleanliness prior to and post events
- Create and compile digital media and document on social media outlets
- Complete ad hoc requests from Client Concierge and / or Venue Manager surrounding administrative, marketing and property needs
COORDINATION :
SKILLS & REQUIREMENTS :
COMPENSATION :
At 828, we are committed to unlocking unique and memorable experiences for ALL. We are proud to be an equal employment opportunity employer and are committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.