Case Manager, Housing Navigator SSVF

Description

1736 Family Crisis Center offers crisis intervention services, including four 24- hour hotlines, as well as longer-term services in client advocacy and outpatient psychotherapy. The residential counseling and support services include shelter programs for (1) runaway and homeless adolescents, (2) domestic violence and human trafficking victims and their children (emergency and transitional programs (3) Homeless prevention and rapid re-housing services for the general population and Veterans and their families. Community outreach programs are provided to educate the public and prevent mental-health problems in the general population and in targeted groups to at-risk populations.

Summary

The Case Manager/Housing Navigator works directly with veterans and their families by helping to outreach to the community and developing goal plans to meet both the veterans’ immediate needs housing needs, providing crisis intervention and resource referrals as well as outreaching to homeless veterans in the community.  Maintains computerized case management and hard copy files and is responsible for special projects as assigned.

Responsibilities:
•    Assess new clients during screening, intake and orientation
•    Assess program qualification criteria of client and aid in qualifying or referring to outside resources
•    Develop individualized goal plans and monitors progress in achieving goals
•    Assist veterans in goal planning of housing attainment and sustainability including job training, education, money management, and income and/or benefits attainment.
•    Provide ongoing support, crisis intervention and housing stability support and resource referrals.
•    Coordinate housing, medical, legal, dental and/or psychological services as/if needed
•    Work consultatively with other staff to ensure appropriate levels of treatment/support
•    Keep client files current through the computerized care management system and maintain ongoing files both on computer and hard copies
•    Conduct home visits to support client in housing stabilization.
•    Perform outreach to landlords and property management companies to locate available units
•    Collaborate with the Dept. of Veterans Affairs and Housing Authorities to streamline the VASH application/screening/inspection process
•    Participate in conferences, workshops, special projects, staff meetings, and other duties as assigned

Qualifications:
•    B.A. preferred, but not necessary
•    Knowledgeable of substance abuse issues, therapeutic interventions, and treatment planning, particularly as relevant to Therapeutic Communities
•    Some knowledge of affordable housing programs such Section 8 housing, VASH voucher and Shelter Plus Care programs
•    Working knowledge of community resources as they relate to homelessness and veterans 
•    Strong interpersonal, oral, and written communication skills. Non-profit experience preferred.
•    Excellent computer and data entry skills; adept at use of various computer programs (Microsoft Office and/or other computer programs) 
•    Well-organized, ability to work in a fast-paced environment, good team player.
•    Culturally competent, with excellent cross-cultural communication skills and ability to work with economically, culturally and linguistically diverse clientele. 
•    Experience and knowledge in working with a multidisciplinary treatment team
•    Must be detail oriented, flexible, and self-motivated
•    Exceptional phone etiquette
•    Three (3) years of work experience is preferred

EQUAL OPPORTUNITY EMPLOYER:
1736 Family Crisis Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status, protected medical leaves, domestic violence victim status, political affiliation, and any other status protected by state or federal law.
 

Qualifications

Qualifications:

• B.A. preferred, but not necessary
• Knowledgeable of substance abuse issues, therapeutic interventions, and treatment planning, particularly as relevant to Therapeutic Communities
• Some knowledge of affordable housing programs such Section 8 housing, VASH voucher and Shelter Plus Care programs
• Working knowledge of community resources as they relate to homelessness and veterans
• Strong interpersonal and oral and written communication skills. Non-profit experience preferred.
• Excellent computer and data entry skills; adept at use of various computer programs (Microsoft Office and/or other computer programs)
• Well-organized, ability to work in a fast-paced environment, good team player.
• Culturally competent, with excellent cross-cultural communication skills and ability to work with economically, culturally and linguistically diverse clientele.
• Experience and knowledge in working with a multidisciplinary treatment team
• Must be detail oriented, flexible, and self-motivated
• Exceptional phone etiquette
• Three (3) years of work experience is preferred

EQUAL OPPORTUNITY EMPLOYER:

1736 Family Crisis Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status, protected medical leaves, domestic violence victim status, political affiliation, and any other status protected by state or federal law.

Salary : $26 - $28