Retail Operations Associate

JOB DESCRIPTION

180 the Store, a luxury retail/lifestyle store/event space in Tribeca and Amagansett is seeking a dynamic, detail-oriented, and highly organized Assistant Operations Manager to join our team. This individual will play a key role in overseeing store operations, managing e-commerce activities, and ensuring a seamless customer journey across all touchpoints.

As an Assistant Operations Manager, you are responsible for overseeing the day-to-day operations within our Tribeca and Amagansett locations and managing our e-commerce platform on Shopify. You will ensure that the in-store and online customer experiences align with our brand's luxury and quality standards. This role requires a deep understanding of Shopify’s e-commerce functionalities, inventory management, and the ability to execute strategies that optimize both physical and digital sales channels.

Key Responsibilities:

• E-Commerce Management:
• Manage and optimize our Shopify platform to ensure a seamless online shopping experience for customers.
• Regularly update product listings, prices, and descriptions in accordance with the latest inventory and promotions.
• Oversee product photography and content updates to maintain high visual standards on the website.
• Collaborate with marketing to plan, execute, and monitor e-commerce campaigns and product launches.

• Inventory Management Across Multiple Locations:
• Oversee and coordinate inventory between our Tribeca and Amagansett locations and the online store, ensuring accurate stock levels and efficient inventory flow.
• Monitor stock movement between stores and ensure seamless transfers of products to meet demand at both locations.
• Work closely with logistics teams to manage shipments and ensure timely product deliveries across locations.
• Conduct regular inventory audits to track stock accuracy at both stores and the e-commerce platform.
• Analyze inventory trends and coordinate product allocations to optimize product availability in-store and online.
• Customer Experience & Sales Support:
• Work closely with customer service to resolve any online or in-store customer issues, ensuring the highest level of satisfaction.
• Assist in training staff on store procedures and Shopify platform updates to ensure smooth operations across channels.
• Assist in handling VIP client orders and ensure timely delivery and communication.

• Operational Efficiency:
• Support the day-to-day operational needs of both stores, including staffing, logistics, and in-store maintenance.
• Assist with developing and implementing operational procedures and policies that ensure consistent quality standards across both locations.
• Assist with administrative duties, including reporting and monitoring performance metrics.

• Team Collaboration:
• Communicate effectively with all team members, ensuring smooth workflow and coordination between both locations and departments.
• Work with both the Tribeca and Amagansett teams to ensure the success of promotions, product launches, and seasonal transitions.
• Collaborate with store leadership to ensure operational needs are met and customer expectations are exceeded at both locations.

Qualifications:

• 3 years of experience in retail operations, preferably in the luxury retail sector.
• Extensive experience working with Shopify and understanding its e-commerce capabilities, including product uploads, order management, and integrations.
• Strong understanding of inventory management systems and processes across multiple locations.
• Proven ability to drive operational efficiency and solve problems creatively.
• Excellent organizational and multitasking skills with great attention to detail.
• Strong communication skills and the ability to work collaboratively in a fast-paced, dynamic environment.
• A passion for luxury retail and delivering exceptional customer experiences.
• Ability to analyze sales and operational data to drive business decisions.
• Experience in managing a team or leading cross-functional initiatives is a plus.
• Ability to manage inventory and coordinate logistics between multiple store locations.

Additional Information:

• This role may also require occasional weekend and evening hours to align with store events, promotions, or peak online sales periods.
• Competitive salary and benefits package.
• Opportunity for career growth within an expanding luxury brand.

If you’re a passionate, results-driven individual with a strong background in e-commerce, inventory management across multiple locations, and luxury retail, we invite you to apply and join our team!

Only qualified Applicants should apply with a cover letter and resume to sales@180thestore.com

Industry

• Retail

Employment Type

Full-time