1871 - Startup Experience Intern

The story of the Great Chicago Fire of 1871 isn't about the fire. It's about what happened next. It was a remarkable moment when the most brilliant engineers, architects, and inventors came together to build a new city. Their innovations – born of passion and practical ingenuity – shaped Chicago and the modern world. What started 140 years ago continues to this day.

1871 inspires, equips, and supports founders, growth scalers, and innovators in building great businesses. We deliver unfair advantages at scale. The team supports members made up of Chicago's brightest digital designers, engineers, and leaders shaping new technologies, disrupting old business models, and resetting the boundaries of what's possible.

Come to a place where you can share ideas, make mistakes, partner with others, work hard, grow professionally, and change the world with a bit of luck. If that sounds like you, join us!

Time Commitment

This internship is from June 5 to August 7, 2025, and is virtual with occasional on-site collaboration. Hours and time commitment may be flexible if agreed upon by the supervisor and the internship candidate prior to the start of the internship.

Duties and Responsibilities

• Help organize and track customer data in HubSpot
• Support communication with startups and other community members through inbox management
• Develop processes to quickly solve member requests
• Participate in high-level strategy meetings related to customer experience and success
• Create canned responses for inbox management based on common inquiries
• Organize the Membership Google Drive
• Design HubSpot deal flows for the member sales and renewal cycles
• Track incoming member and non-member requests to evaluate common inquiries and recommend solutions
• Apply Customer Success methodologies to develop survey strategy and questions to gauge customer happiness
• Develop processes to track and analyze cancellation data for insights into the member experience

Requirements

Benefits