Demo

Director, Customer Applications Downstream

1975 EMD Millipore Corporation
Burlington, MA Full Time
POSTED ON 2/13/2025
AVAILABLE BEFORE 5/6/2025

Work Location : Burlington, Massachusetts

Shift :

Department : LS-PS-AC Customer Applications Americas

Recruiter : Stefanie Fried

This information is for internals only. Please do not share outside of the organization.

Your Role

As part of the Americas Customer Applications organization within Commercial Americas, you will lead the Downstream team responsible for executing strategic and tactical initiatives and drive market growth for MilliporeSigma. The expectations of the role include supporting ongoing sales opportunities, driving seeding activities, consulting on navigating successful commercial outcomes throughout each stage of the sale cycle, partnering with Regional Commercial Teams for Regional tactical planning, lead internal capabilities building initiatives and influencing Senior Leadership. Your team will consist of Downstream Specialists who are experts in BioProcess Technologies and Commercial Skills. You will leverage your leadership skills and strategic insights to collaborate effectively with business partners to enable the success of Commercial Americas.

Key Responsibilities

Team Leadership and Development :

  • Develop and Lead a team of Downstream Product and Applications Specialists, ensuring they are motivated, engaged, and aligned with team and organizational goals.
  • Provide coaching and mentorship to support team members in their professional development, ensuring all team members have active Individual Development Plans (IDPs).
  • Allocate resources appropriately to maximize growth within the region.

Strategic Collaboration :

  • Partner with commercial and other Customer Applications (CA) teams to develop and execute comprehensive marketing strategies and enablement for Commercial Americas Teams.
  • Coordinate with Business Partners across Process Solutions and ISCO to deliver on Strategic and Tactical Initiatives.
  • Market and Industry Insight :

  • Utilize your understanding of current industry drivers, trends, and competition dynamics to identify strategic opportunities for market share growth and business expansion.
  • Compile and report competitor activities and emergent customer needs to inform and advance Process Solutions product development strategy.
  • Customer and Commercial Engagement :

  • Ensure successful brand awareness and positioning of MilliporeSigma's products for Pharma / Biotech throughout your assigned Region.
  • Support the introduction of new products to enable product positioning and selling strategies are well understood and executed throughout your assigned Region.
  • Build relationships and networks with industry decision-makers and opinion leaders to maintain and grow MilliporeSigma's market and mind share.
  • Operational Excellence :

  • Enable seamless collaboration with Commercial Teams to develop and maintain capabilities necessary for success of the Commercial Teams for each stage of the sales cycle.
  • Create a team environment that drives the commercial teams to identify and nurture opportunities, focusing on Competitive Conversion (CoCo), New Product Sales (NPs), Product Adoption (PA), and year over year revenue growth.
  • Bring customer and commercial feedback to leadership, business, and strategy teams to implement best practices and close gaps.
  • Technical and Product Expertise :

  • Ensure Team can maintain technical excellence in relevant Downstream Technologies
  • Ensure identification, development, and delivery of upskilling activities for your Team
  • Enable your Team to Present MilliporeSigma's Process Solutions Technology expertise to customers and participate in high-level networking through both face-to-face and virtual interactions.
  • Who You Are

    Minimum Qualifications :

  • Bachelor's degree in Life Sciences, BioScience, Engineering or a related field (Master's degree preferred)
  • Proven experience in a Commercial leadership role, preferably within the life sciences or biopharmaceutical industry
  • 8 years in customer facing roles
  • Preferred Qualifications :

  • Strong understanding of BioProcess Technologies and market dynamics
  • Excellent leadership, coaching, and team development skills
  • Strategic thinker with the ability to identify and capitalize on market opportunities
  • Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams
  • Technical proficiency in marketing tools and platforms, as well as Salesforce or similar CRM systems
  • Additional Information

    This role requires routine travel to meet with customers and attend industry events.

    The Downstream CA Director will report to the Americas Customer Applications Director and will collaborate closely with other regional and global partners.

    The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

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