IT Analyst - Deskside Support

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

Role :

We are seeking a skilled IT Analyst to join our Deskside Support team. The ideal candidate will provide technical support and troubleshooting for desktop and laptop computers, printers, and other peripherals. The IT Analyst will also assist in maintaining and upgrading hardware and software systems to ensure optimal performance. The role involves providing high-quality incident resolution to a large multi-client community as part of a customer-focused support team, working to contracted SLAs, and delivering best-in-class services to our customers. The IT Analyst will provide both remote and on-site support to our internal and external customers, resolving incidents efficiently and promptly.

Responsibilities and Duties:

• Work as part of a busy support team, resolving incidents and problems while adhering to the agreed SLAs.
• Configure and provide deskside support for laptops, desktops, network printers, AV devices, corporate phones, and other peripherals.
• Manage the local area network and server room infrastructure.
• Collaborate with global network and infrastructure support teams for office-related issues and server/network room support.
• Additional tasks will include user administration and support for bespoke applications.
• Manage IT assets, including laptops, desktops, printers, server room devices, etc.
• Work flexible hours, including shift work and some weekends.
• Be involved with other aspects of Service Support, including Configuration, Change, and Release Management, Project Work, and internal and external IT audits.
• Ensure compliance with all documented procedures.
• Participate in any other business activities as required.
• May need to work rotating shifts 24/5.

Personal Qualities, Skills, and Experience:

Essential:

• Strong interpersonal/team skills.
• Excellent verbal and written English.
• At least 4 years of direct experience in MNC technical support.
• Excellent communication and client-facing/customer service skills.
• Proven ability to think logically and solve problems remotely.
• An adaptable attitude, committed to providing good service.
• Excellent knowledge of MS Windows - all current versions.
• Excellent knowledge of MS Office products including email.
• Working knowledge of Domain Structure & Active Directory, Intune.
• Working knowledge of LAN/WAN and server room infrastructure.
• Stress tolerance & self-motivation.

Desirable:

• ITIL experience
• Basic server administration
• Network certifications

Criteria:

• Flexibility
• Communication
• Customer focus
• Personal drive
• Initiative
• Analysis/problem solving
• Teamwork
• Organizational commitment

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.