What are the responsibilities and job description for the Call Center Operator position at 1st Centurion Security Service?
Overview
We are seeking a dedicated and professional Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with a positive attitude will be essential in ensuring customer satisfaction. This position requires strong phone etiquette, data entry skills, and the ability to analyze customer needs efficiently.
Responsibilities
- Answer incoming calls promptly and professionally, addressing customer inquiries and concerns.
- Utilize computerized systems to document interactions and manage customer accounts.
- Communicate clearly with customers, providing accurate information regarding products and services.
- Analyze customer issues to provide effective solutions or escalate as necessary.
- Maintain a thorough understanding of medical terminology to assist clients in healthcare-related inquiries.
- Perform data entry tasks accurately to ensure all customer information is up-to-date.
- Collaborate with team members to improve service delivery and enhance customer experience.
- Provide support in both English and any additional languages if bilingual or multilingual.
Qualifications
- Proven experience in a customer service role, preferably in a call center environment.
- Strong phone etiquette with excellent verbal communication skills.
- Proficient in using computers and navigating various software applications.
- Familiarity with medical terminology is highly desirable.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse customers.
- Strong analytical skills to assess situations quickly and provide appropriate responses.
- Ability to work well under pressure while maintaining professionalism.
- High school diploma or equivalent; further education is an advantage.
Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment for our team members.
Job Type: Full-time
Pay: $18.45 - $21.34 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Indianapolis, IN (Marion County): Relocate before starting work (Required)
Work Location: On the road
Salary : $18 - $21
