What are the responsibilities and job description for the Call Center Representative- Child Support position at 1st Choice LLC?
1st Choice is seeking passionate and dedicated Child Support Contact Center Representatives to join our team in Livonia, MI. You'll play a crucial role in supporting families by providing accurate and timely information about child support payments, modifications to orders, and medical support for children. Your efforts will directly impact the well-being of children in our community.
MUST HAVE CALL CENTER WORKING ENVIRONMENT EXPERIENCE
Are you :
Driven to help others? This is a chance to make a real difference in the lives of children and families facing challenging circumstances.
Empathetic and patient? You'll build rapport with callers facing complex situations and answer their questions with understanding and clarity.
A quick learner and problem-solver? You'll master our systems and procedures to efficiently handle inquiries and navigate diverse situations.
A team player who thrives in a fast-paced environment? You'll collaborate with colleagues and caseworkers to ensure smooth operations and optimal support for families.
What you'll do :
Answer inbound calls from custodial and non-custodial parents, guardians, and other stakeholders regarding child support payments, modifications, and medical support.
Provide accurate and up-to-date information based on state regulations and agency policies.
Resolve issues and concerns with patience and empathy, ensuring a positive experience for every caller.
Document calls and track progress to ensure efficient case management and follow-up.
Collaborate with caseworkers to address complex inquiries and escalate issues as needed.
Participate in ongoing training to stay updated on child support policies and procedures.
Benefits :
Competitive salary and benefits package
Stable work schedule with holidays and weekends off.
Meaningful work that makes a real difference in the lives of children and families.
Positive and supportive work environment with opportunities for growth and development.
Participation in community outreach events (when possible).
Qualifications :
High school diploma
1 year - 2 years of experience in call center.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite and other relevant software.
Ability to handle challenging situations with composure and professionalism.
Additional Information :
Business Hours : 8 : 15 AM - 5 : 15 PM (8 hours shift in between)
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