Remote Bilingual Client Service Representative- *NY, NJ, CT Only

Are you passionate about making a difference in your community?
1st Choice is seeking several Bilingual Client Service Representatives (CSRs) to join our dynamic Outreach team. As a bilingual CSR, you will play a key role in empowering individuals and families to navigate Medicaid and public health programs. This is your opportunity to thrive in a fast-paced, client-focused environment while building a meaningful career.

Why Choose 1st Choice?

At 1st Choice, we pride ourselves on delivering innovative staffing and consulting solutions nationwide. Joining our team means:

• Using your bilingual skills to connect diverse communities with critical services.
• Collaborating with community organizations and public health offices to address gaps in care.
• Making a tangible impact while advancing your career in a supportive environment.

Interview Process:

• Pre-screen
• Online Assessment
• Interview with Client
• Start Your New Job

Job Details

• Location: Remote (Must reside in the Tri-State Area: NY, NJ, CT)
• Pay Rate: $18.00/hour 
• Languages Needed:
• Spanish
• Russian
• Mandarin/Cantonese
• Haitian Creole
• Bengali

• Schedule:
• Full-time, 40 hours per week
• Hours of Operation: Monday - Friday, 8:30 AM – 8:00 PM
• Some Saturday work required
• Planned Time Off: No planned time off allowed within the first 90 days.

  Key Responsibilities

  1. Conduct outreach to educate clients about Medicaid and public health programs.
  2. Assist clients with enrollment and disenrollment processes, ensuring accurate and complete documentation.
  3. Respond to enrollment services calls, provide accurate information, and refer callers as needed.
  4. Maintain updated knowledge of the New York Medicaid CHOICE Project and program policies to provide informed guidance.
  5. Perform data entry, quality reviews, and submit daily reports to maintain accurate client records.
  6. Foster positive relationships with community stakeholders and program participants.
  7. Process enrollment/disenrollment forms and review them for accuracy and completeness.
  8. Raise issues of concern or problems to the attention of supervisors.
  9. Perform other duties as assigned.

  What We’re Looking For

  Education & Experience:

  • High School Diploma or equivalent required; college degree preferred.
  • 1-2 years of experience in customer service, outreach, or community engagement.

  Skills & Qualifications:

  • Bilingual proficiency in Spanish, Russian, Mandarin, Cantonese, Haitian Creole, or Bengali (must be able to read, write, and speak fluently).
  • Strong organizational, interpersonal, and communication skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Ability to multitask and perform effectively in a fast-paced, deadline-driven environment.
  • A team player who thrives both collaboratively and independently.

  Technical Requirements for Remote Work

  • Computer: Candidates must use their own computer with:
  • Minimum internet speeds: 25 Mbps download (single user), 50 Mbps download (shared), and 5 Mbps upload (10 Mbps preferred).
  • A wired internet connection (mobile hotspots are not allowed).
  • MAC laptops and Chromebooks are not permitted.
• Headsets: USB wired headset with a microphone and noise suppression is required (Bluetooth headsets are not allowed).

  Join 1st Choice and become part of a team that values your skills, passion, and dedication to community service. Apply today and take the first step toward a fulfilling career!