What are the responsibilities and job description for the Deposit Operations Support Specialist position at 1st Colonial Community Bank?
The Deposit Operations Support Specialist is responsbile
DISCLAIMER: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job. Reasonable accommodation may be made to qualified disabled individuals for the performance of essential duties and responsibilities.
Responsible for providing outstanding customer service and support as it relates to the Online Banking and Deposit Operations business lines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Perform various job responsibilities related to deposits and electronic banking.
- Interact with branch offices, departments, and customers relative to areas of concern involving Bank deposit products.
- Ensure Branch requests are correctly processed according to department standards, policies, and procedures across multiple branches.
- Provide exceptional customer service for all deposit services including Online and Mobile Banking.
- Customer account research including statement and image fulfillment.
- Review check exception processing for behavioral discrepancies.
- Provide support for Internet Banking services including, but not limited to, new customer setup, ACH origination files, wire transfer files, stop payment requests, item correction requests, statement reprint requests, Remote Deposit install and end user training
- Become an online banking subject matter expert to facilitate exceptional customer service for all inquiry types including internal and external support.
- Responsible for responding to online banking customer inquiries via telephone, email, and support dashboard.
- Provide general support for consumer use of peer-to-peer payments.
- Troubleshoots and problem solve end user and system issues
- Support for customer debit card/ATM operational issues.
- Perform daily card maintenance including PIN resets, limit increases, travel restrictions.
- Perform daily mobile banking maintenance including increasing deposit limits and reviewing mobile deposits.
- Assist with testing and communicating new or enhanced feature functionality.
- Be able to assist and provide backup to the responsibilities of Deposit Operations functions, including but not limited to, Wire Transfer Origination, ACH Origination, adjustments, returns, account maintenance and verification.
- Assist with conducting accurate and timely reconcilements of various deposit accounts and processing related to general ledger accounts.
- Perform general clerical duties to include but not limited to photocopying, faxing, mailing, scanning and filing.
- Develop and maintain working relationships with all levels of management, staff, and customers.
- Perform other duties as assigned.
JOB SPECIFICATIONS:
Knowledge, Skills and Abilities
- Proficient in core banking applications.
- Knowledge of electronic banking operations, operating procedures, and functions.
- Working knowledge of banking regulatory requirements and their application to electronic banking procedures.
- Strong computer skills: Advanced knowledge of Microsoft Word and Microsoft Excel.
- Excellent oral/written communication, interpersonal, and presentation skills required.
- Ability to provide prompt, courteous, knowledgeable, and professional customer service in all forms of interaction.
- Excellent time management skills.
- Ability to assume responsibility, display initiative, exercise good judgment and make and act upon decisions with minimal supervision.
- Good organizational skills and the ability to prioritize and meet deadlines.
JOB TYPE: Full-time
EXPERIENCE:
- Minimum 2 years’ Bank operations experience
EDUCATION:
- High School Diploma, or the equivalent required.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to sit; use hands, use fingers, talk, hear, and remain in a stationary position for extended periods of time. The employee is required to stand, walk, and reach with hands and arms. The employee must have the ability to communicate with staff and customers verbally and effectively. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee must have the ability to always stay alert and attentive and operate a computer, phone and essential equipment as required. The noise level in the work environment is usually moderate.
EMPLOYMENT
As a condition of employment with 1st Colonial Community Bank, any successful job applicant will be required to successfully complete a background investigation, which will also include a credit check.
1st Colonial Community Bank is an Equal Opportunity Employer
ABOUT US:
1st Colonial Community Bank (the Bank) was established in June of 2000. The Bank is a full-service community bank with retail branches in Collingswood and Westville, NJ and Limerick, PA. The Bank’s executive offices are in Mount Laurel, NJ. The Bank offers a wide range of consumer and business banking products and services to customers in South Jersey and Southeastern Pennsylvania.
DISCLAIMER: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job. Reasonable accommodation may be made to qualified disabled individuals for the performance of essential duties and responsibilities.
This job description is not an employment agreement or contract, implied or otherwise. 1st Colonial Community Bank maintains "at will" employment.
