Loan Servicing Supervisor

The Loan Operations Supervisor reports to the Vice President of Loan Operations and oversees the daily operations of the Loan Operations Staff, providing hands on support to the Team. This position coordinates staff coverage, works to create efficiencies while enhancing existing procedures and creating new ones as necessary. The Loan Operations Supervisor must have loan operations experience, Supervisor experience, knowledge of SBA servicing and reporting and good problem-solving skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the daily functions of the Loan Operations staff and provide backup processing for all loan operations functions including but not limited to:

1. Creating new loan documentary/modifications in Sageworks
2. Pre & Post Closing Laon Review
3. Processing of payments
4. Preparing payoff statements
5. File maintenance requests
6. Processing loan advances
7. Recording and satisfaction of loan documents
8. Insurance tracking
9. Scanning of loan documents
10. Board new/modifications/extensions loans on core

• Ensure accurate and timely reporting and boarding of SBA guaranteed loans of monthly 1502
• Create procedures and enhance existing procedures
• Review operation process to create operational efficiencies
• Assist with gathering requested items for Audit and Compliance and requests
• Maintain continuous lines of communication and keep the VP of Laon Operations updated
• Identify and recommend process improvements to improve manual processes and inefficiencies

JOB SPECIFICATIONS:

Knowledge, Skills and Abilities

• Minimum 3-5 years' experience in Loan Operations with knowledge specific to loan documentation, new loan, setup , loan maintenance, research, loan customer service and general loan servicing experience
• Minimum 3 years of Supervisory experience
• Ability to collaborate and build morale and group commitments to the goals and objective - everyone succeeds
• Experience in developing, training team members
• General knowledge of lending regulations and their impact on Commercial, Consumer and Real Estate loan products
• Knowledge of CSI (Compliance Systems Inc) loan documentation software
• Knowledge of SBA Loan Servicing and remittance preferred
• Computer Skills: Advanced Microsoft Word and Microsoft Excel
• Strong oral/written communication skills required
• Ability to provide courteous, knowledgeable, and professional customer service in all forms of interaction
• Ability to assume responsibility, display initiative, exercise good judgement and make and act upon decisions independently with minimal supervision
• Good organizational skills and the ability to prioritize and meet deadlines

JOB TYPE: Full-time

EDUCATION: Undergraduate degree, Associates Degree in finance/business or equivalent experience 

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to sit; use hands, use fingers, talk, hear and remain in a stationary position for extended periods of time. The employee is required to stand, walk; reach with hands and arms. The employee must have the ability to verbally effectively communicate with staff and customers. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee must have the ability to stay alert and attentive at all times and operate a computer, phone and essential equipment as required. The noise level in the work environment is usually moderate.

EMPLOYMENT:

As a condition of employment with 1^st Colonial Community Bank, any successful job applicant will be required to successfully complete a background investigation, which will also include a credit check.

All team members are required to follow the Bank’s core values:

                                             Mutual Respect              Accountability

                                             Synergy/Teamwork         Urgency/Timeliness

                                             Honesty                         Trust

1^st Colonial Community Bank is an Equal Opportunity Employer

ABOUT US:

1st Colonial Community Bank (the Bank) was established in June of 2000. The Bank is a full-service community bank with retail branches in Collingswood and Westville, NJ., and Limerick PA. The Bank’s executive offices and residential mortgage operations are in Mt. Laurel, NJ. The Bank offers a wide range of consumer and business banking products and services to customers in South Jersey.

DISCLAIMER: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job. Reasonable accommodation may be made to qualified disabled individuals for the performance of essential duties and responsibilities.

This job description is not an employment agreement or contract, implied or otherwise. 1st Colonial Community Bank maintains "at will" employment.