What are the responsibilities and job description for the Customer Service Representative position at 1st Employment?
Are you an outgoing, customer-oriented individual with a knack for problem-solving and multitasking? Do you thrive in fast-paced environments and excel at maintaining strong relationships with customers and team members? If so, this Customer Service Representative (CSR) position in Bentonville, AR, might be the perfect fit for you!
As a Customer Service Representative with our client, you will play a key role in ensuring exceptional customer service.
Your duties will include:
· Interacting with customers over the phone, providing support to determine needs and scheduling deliveries.
· Investigating and resolving customer concerns and opportunities for improvement.
· Processing sales orders and bids received via phone or email.
Required Skills and Experience:
To succeed in this role, you should be optimistic, friendly, and service-oriented, with the ability to handle multiple projects simultaneously.
Additional qualifications include:
· Strong multitasking skills in a fast-paced environment.
· Ability to read and interpret multiple sources of data efficiently.
· Proficiency in shifting gears quickly to adapt to changing customer needs.
· Computer literacy and familiarity with online software packages.
· Excellent verbal communication skills and a positive, energetic attitude.
· A winning mentality and commitment to providing exceptional customer service.
Minimum Qualifications:
· High school diploma or equivalent.
· Outstanding customer service and communication skills.
· Ability to work under pressure and meet strict deadlines.
· Capability to maintain positive relationships with team members, vendors, and customers.
Salary : $15 - $18
