Information Technology Help Desk

We are seeking a temporary Helpdesk Technician to support our client in Lowell, AR, through the end of January. This night-shift position offers a unique opportunity to work four ten-hour shifts from Monday through Thursday. As a Helpdesk Technician, you will be a crucial part of the project management team, responsible for providing support to technicians who are working onsite. Your primary focus will be assisting with check-in/check-out calls, verifying technicians’ deliverables, and ensuring all onsite requirements are met before project completion.

If you have strong communication skills, enjoy problem-solving, and are detail-oriented, this temporary Helpdesk position offers a hands-on, fast-paced role with competitive pay.

Key Responsibilities:

· Support Technicians Onsite: You will be on the phone with technicians, assisting them through the installation process. You will handle check-in/check-out calls and ensure all tasks are completed before technicians leave the site.

· Verify Deliverables: Review the work done by technicians to confirm that all onsite requirements and deliverables have been met, ensuring that quality standards are upheld.

· Order Equipment & Materials: Facilitate and manage orders for necessary equipment and materials for projects, ensuring that all required items are delivered on time.

· Dispatching: Coordinate and dispatch technicians to various sites as needed, ensuring efficient use of time and resources.

· Administrative Duties: Assist with various administrative tasks such as processing invoices, handling billing, uploading deliverables into the system, and managing perceptive tasks related to project management.

· Cost Tracking: Monitor and track the costs associated with ongoing projects, ensuring accurate financial management.

· Escalate Issues: If any issues arise during the installation process, escalate them to the project manager for resolution to ensure smooth project flow.

Qualifications:

· Strong communication skills, with the ability to effectively support technicians over the phone.

· Previous experience in helpdesk, dispatch, or administrative roles is a plus.

· Ability to work independently and remain organized in a fast-paced environment.

· Familiarity with project management tools and software is beneficial.

· Proficient in multitasking and problem-solving, with strong attention to detail.