What are the responsibilities and job description for the Experienced Automotive Service Advisor position at 1st Kia?
First Automotive Group where you will find opportunities, resources, and support you need to grow and develop professionally. We are committed to your success and invested in your future. So read on, and consider a rewarding career with 1st Automotive Group of Simi Valley.
Position Overview:
As a Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, and providing high levels of customer satisfaction, and maximizing departmental profitability.
Benefits:
- DOE Commission
- Monthly bonus structure
- Major Medical, Dental, Vision
- 401(k)
- Vacation pay
- Opportunity for growth
- Closed on Sundays
- Factory training provided
Essential Duties and Responsibilities:
- Due to the technical nature of this role, experience as a Service Advisor, Service Writer, or Automotive Technician is required Superior customer service skills.
- Keep high scores on CSI/Customer Satisfaction Index
- Use active listening to engage and understand the customer's vehicle issues and concerns.
- As the first point of contact for service customers, show outstanding customer service.
- Create repair orders and communicate vehicle needs clearly to the technician.
- Communicate vehicle diagnoses and maintenance needs to the customer.
- Advise and sell needed work.
- Follow up on vehicles throughout the repair process, keeping the customer updated.
- Interact with customers, vendors, and technicians in a professional manner at all times.
- Call customers to remind them of their upcoming service appointments.
- Return calls of customers who are interested in setting up new appointments
- .Greet customers in a timely, friendly manner and obtain vehicle information.
- Assist Service Advisor in writing up customer's vehicle problems accurately and clearly on the repair order.
- Professional appearance and work ethic, and great attitude with a high-energy personality
- Ability to multi-task
- Must be energetic, career-minded & have great customer service skills.
- Strong automotive knowledge and experience required.
