What are the responsibilities and job description for the Debt Collector position at 1st Lake Properties?
We are seeking a motivated and detail-oriented Debt Collector to join our Collections team at 1st Lake Properties. In this role, you will be responsible for recovering outstanding balances from former residents, including unpaid rent, fees, and damages to units. The ideal candidate will have strong communication skills, a firm but professional demeanor, and experience in collections or property management.
Duties and Qualifications
Key Responsibilities:
- Managing multiple accounts for delinquency and debt collections
- Locating and contacting debtors about outstanding balances
- Sending out correspondences (includes email and mailings) for delinquent accounts regarding negotiated payment plan and or missed settlement payments
- Investigating and resolving disputes regarding debt collection balances
- Making address changes and maintaining files regarding debtors for correct and current contact information
Qualifications:
- Previous experience in collections, property management, or a related field preferred.
- Excellent communication and negotiation skills.
- Ability to handle conflict professionally and remain calm under pressure.
- Strong attention to detail and organizational skills.
- Proficient in Microsoft Office and property management software (Yardi, AppFolio, or similar a plus).
- Ability to quickly learn and become proficient with our in-house software programs
Compensation & Benefits:
- Hourly pay plus commissions on debts collected
- Paid time off which includes holidays, vacation time, sick time, and other perks
- Benefits which include health, dental, vision, life, and disability insurance
- 401k retirement savings account with a company match
