What are the responsibilities and job description for the Collections Administrative Assistant position at 1st Security Bank Of Washington?
**This position is located out of our Mountlake Terrace Headquarters and is a full-time onsite position.**
A GREAT PLACE TO WORK AND BANK
Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!
If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 9 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.
POSITION SUMMARY:
Responsible for providing clerical support to the Mortgage and Consumer Collection Teams. We are looking for a highly motivated individual who shares our vision to “WOW” both internal and external customers with exceptional customer service. The Collections Administrative Assistant will work with team members to ensure all Loan Servicing Collections support responsibilities are completed daily.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Process past due consumer and mortgage loan payments, charge off recovery transactions, collection fees
Processes check by phones, cash advances
Prepare and process collections batch letters
Processes skip a pay and extension applications
Retrieves and sorts of department mail, and maintains mail logs
Assist with month end reports and status reporting to all investors as needed
Assist with writing desks procedures
Assist with Creating workflows and E-forms
Performs other duties as assigned
BENEFITS AND PERKS
Full medical, dental, and vision coverage for individual or family plan.
Life insurance.
Long-term disability insurance.
401K matching program.
Paid sick and vacation time.
OUR CORE VALUES
Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
Ethical - fair, honest and act with integrity.
Lead by Example - maintain a positive attitude, show respect for others, and have some fun!
Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
Embrace Dreams - we encourage each other to reach for our dreams.
Diversity - we celebrate diversity and support equality for all.
Community Oriented - we actively support our communities and the Bank's CRA initiatives.
Open and Honest Communication - always professional, responsive, and timely.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent and at least one year experience within a financial institution preferred.
Basic knowledge of all applicable Regulations that pertain to this position is preferred.
COMPUTER SKILLS
To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must be able to bend and squat occasionally when accessing storage.
The noise level in the work environment is usually moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing and able to interact frequently with the general public.
