What are the responsibilities and job description for the Customer Relationship Representative position at 1st Security Bank Of Washington?
**This position is located out of our Aberdeen Administration Center and is a full-time in office position.**
A GREAT PLACE TO WORK AND BANK
Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!
If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 9 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.
POSITION SUMMARY:
Responsible for providing customers with a virtual branch experience. This role will be part of the initial contact team for customers inquiries which includes interest in our products and services, assisting with consumer digital products, lending questions and help to provide solutions for any customer dissatisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Leads by example by demonstrating excellent customer service skills
Ability to listen to customers to gain a better understanding (identify) of their concerns or needs and offer possible solutions
Identify opportunities to deepen relationships by enhancing customer engagement
Ability to cross sell and provide referrals across business lines
Proficient at understanding policies, procedures and evaluating risk
Committed to accuracy and professional follow through
Professional oral and written communication skills and follow-up when corresponding with employees and customers
Ability to multitask and prioritize job responsibilities as required while maintaining organization
Ability to identify weaknesses in current bank processes in order to improve operational efficiency and the customer experience
Adheres to 1st Security Banks Core Values, policies and procedures
Supports management decisions and goals in a positive, professional manner and always represents the bank with a high level of integrity
Ability to work with minimal supervision
Performs other duties as assigned
YOU WILL BE ELIGIBLE FOR
Full medical, dental, and vision coverage for individual or family plan.
Life insurance.
Long-term disability insurance.
401K matching program.
Paid sick and vacation time.
OUR CORE VALUES
Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
Ethical - fair, honest and act with integrity.
Lead by Example - maintain a positive attitude, show respect for others, and have some fun!
Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
Embrace Dreams - we encourage each other to reach for our dreams.
Diversity - we celebrate diversity and support equality for all.
Community Oriented - we actively support our communities and the Bank's CRA initiatives.
Open and Honest Communication - always professional, responsive, and timely.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent and at least one year experience within a financial institution preferred.
Basic knowledge of all applicable regulations that pertain to this position is required.
Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs.
Must be bondable.
COMPUTER SKILLS
To perform this job successfully, an individual should be proficient in Microsoft Office Products and have the ability to learn other programs.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will operate in a general office environment, using office equipment such as a phone and a computer.
The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing and able to interact frequently with the general public.
