What are the responsibilities and job description for the Personal Banker III - Hadlock Branch position at 1st Security Bank Of Washington?
A GREAT PLACE TO WORK AND BANK
Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!
If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 9 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.
POSITION SUMMARY:
Responsible for selling a full range of banking services and products with an emphasis on growing customer relationships and actively soliciting new clients. Business development is a primary focus and the Personal Banker III must be able to manage time proficiently, make calls and maintain an active business pipeline. The Personal Banker III must have good communication skills and excellent customer follow through. This position may lead and provide cross training to other Personal Bankers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Learns, applies, and consistently adheres to all Retail Sales and Service Protocols
Excellent written and verbal communication
Appropriately uses open ended profiling questions during each customer interaction and recommends appropriate bank products and services
Demonstrates an excellent ability to ask for the business and to close the sale
Consistently documents appropriate customer information in a timely basis in banks customer relationship management system
Opens new accounts for businesses and households in strict accordance with banks policies and procedures, including, but not limited to CIP and BSA
Appropriately cross-sells additional banks products and services to businesses and households
Actively maintains a business development pipeline
Designated as the lead sales position in the branch
Appropriately refers prospects to other bank partners (e.g. Home Lending, Commercial)
Participates in the banks CRA and community event sponsorship efforts
Researches and resolves customer complaints when necessary
Takes action to connect with customers in a way that promotes 1st Security Bank
Achieves monthly sales, profile and outbound call goals
Required to be fully knowledgeable and skilled in the areas of teller, vault, and safe deposit
Takes initiative to learn bank products, services and procedures by utilizing their Branch Development Plan
Participates in branch operational and audit activities as assigned
Follows appropriate steps to ensure branch security
Travels to assigned 1st Security Bank locations as business needs require
Adheres to 1st Security Banks Core Values, policies, and procedures
Supports management decisions and goals in a positive, professional manner and always represents the bank with a high level of integrity
Serves as back-up to Assistant Manager when he/she is out of the office
Performs other duties as assigned
YOU WILL BE ELIGIBLE FOR
Full medical, dental, and vision coverage for individual or family plan.
Life insurance.
Long-term disability insurance.
401K matching program.
Paid sick and vacation time.
OUR CORE VALUES
Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
Ethical - fair, honest and act with integrity.
Lead by Example - maintain a positive attitude, show respect for others, and have some fun!
Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
Embrace Dreams - we encourage each other to reach for our dreams.
Diversity - we celebrate diversity and support equality for all.
Community Oriented - we actively support our communities and the Bank's CRA initiatives.
Open and Honest Communication - always professional, responsive, and timely.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent and at least two years experience in a sales role within a financial institution
Basic Knowledge of all applicable Regulations that pertain to this position is required
Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs
Must be bondable
COMPUTER SKILLS
To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must be able to bend and squat occasionally when accessing safety deposit boxes or storage.
The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing and able to interact frequently with the general public.
