Director of Residential Leasing Operations

Overview
We are seeking a highly skilled and motivated Director of Operations to join our client's dynamic team. The ideal candidate will be responsible for overseeing the daily operations of their organization, ensuring efficiency and effectiveness in all processes. This role requires a strategic thinker with strong leadership skills and a deep understanding of property management and leasing. The Director of Operations will play a crucial role in driving growth and operational excellence.

Duties and Responsibilities

• Identifying, implementing and managing the use of leasing tools, such as CRM, customer service automation, and demand generation.
• Structuring and managing the leasing process.
• Defining and managing on-site team structure, operations, hiring and compensation.
• Responsible for managing, developing, and training the leasing team(s) to effectively lease all available units in the shortest amount of time to qualified lessees.
• Reporting on asset and team performance.
• Participating in pricing decisions, marketing ideas and strategy adjustments to COO.
• Participate in vetting and recommendations for all negotiated contracts, and vendor proposals.
• Responsible for developing, implementing and effectively managing the operating budget for each property.
• Responsible for the daily leasing operations, including but not limited to, managing the unit inventory database, the CRM, pricing grid, and physical condition of property assets.
• Working collaboratively with the Maintenance Director to ensure a cohesive approach to addressing tenant issues and property concerns.
• Responsible for monitoring and advising on changing market conditions to identify all opportunities to make advantageous adjustments to overall strategy for the marketing campaign to maximize the value of the residential portfolio.
• Manage and maintain awareness of local and property related issues and competition, community initiatives, and interest in the surrounding neighborhood, and act diligently to ensure positive relationships are formed.

Qualifications

• The ideal candidate has a minimum of 15-20 years overall experience with 10 years of experience in successfully managing a high-volume residential real estate portfolio.
• Must be comfortable championing new ideas, identifying new opportunities, managing multiple stakeholders and collaborating with senior management and division directors.
• Experienced in MS Office (Excel, Word, Outlook, PowerPoint); Yardi experience preferred.
• Possess great attention to detail, great work ethic, and demonstrated leadership skills.
• Sound and ethical judgment.

Join us as we strive for excellence in our operations while providing outstanding service to our clients!

Salary : $110,000