What are the responsibilities and job description for the Operations Coordinator position at 1UP CARGO?
Who we are
1UP Cargo was formed by merging multiple business sectors units across Australia, Canada, USA, South Africa, and New Zealand.
We have quickly positioned ourselves as one of the leading Supply Chain and Freight Forwarding Solution providers within our respective markets. We pride ourselves on being a single-source solution that will tailor a Project Plan to fit your requirements rather than making you conform to ours.
What sets us apart is our hands-on, dedicated supply chain professionals who can assist our clients around the clock. We have the right mix of youth and experience within our teams to ensure dedication to your supply chain while also being able to stay on the front foot within a changing industry and remaining agile enough to modify our business practices to make use of any competitive advantages we may be able to achieve.
This is a remote position for our Canadian offices.
Primary purpose of the role:
The Operations Coordinator will handle freight movement for either international air and/or ocean import & exports shipments in order to exceed customer service expectations while maintaining compliance with all government and industry standards.
Key Accountabilities:
- Register and maintain regular status of Import & Exports Shipments in the Company’s system.
- Coordinate Import/Export Shipment Operations and Documentations with overseas agents and local Canadian 3rd parties on daily basis and meet the deadlines where applicable.
- Cooperate closely with 1UP global offices, overseas agents and service providers to Identify optimal solutions for the clients’ requirements and deliver the best possible service to the customers while protecting the integrity of 1UP business.
- Review, Analyze and post Accounts Payable per Shipment on a timely manner.
- Also find opportunities to minimize the cost and find opportunities to maximize revenue while ensuring clients’ requirements are met.
- Review, Analyze and post Accounts Receivable per shipment on a timely manner.
- Address and communicate to customers and agents any shipping issues and/or delays proactively.
- Responsible for the month end closing of assigned shipments.
- Responsible for all root cause analysis to achieve required KPI’s and create ideas to improve the existing process.
- Provide excellent and timely customer service, under the direct supervision and advice of the department supervisor / Manager.
- Working closely with other departments in the company to make the customer’s experience seamless.
- Additional duties and responsibilities may be assigned by management.
Qualifications
- International Business management or related College or University degree
- Min 5 years Freight Forwarding experience is a must
- Min 5 years of Ocean and Air import experience
- Air and Ocean export experience is preferred
- CW experience and working knowledge thereof is a must
- Speaking and writing fluent Mandarin is a must
- Excellent Communication skills in English and attention to detail
- Ability to work independently.
- Working hours 8:30 to 17:00 PST/EST
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Application Question(s):
- Do you have knowledge of all international documents like Bill of lading, Commercial Invoice, Letters of Credit?
- Are you interested in working remotely during PST/EST hours?
- Do you have an International Business management or related College or University degree?
Experience:
- Ocean and Air import: 5 years (Required)
- CargoWise: 2 years (Required)
- Incoterms: 2 years (Required)
- Freight Forwarding: 5 years (Required)
- Ocean and Air export: 5 years (Preferred)
Language:
- English (Required)
- Mandarin (Required)
Work Location: Remote
Salary : $50,000 - $55,000