Assistant Operations Manager

Job Title : Assistant Operations Manager Salary :   $24 per hour the first 90 days, after trial it goes up to $27 per hour Job Summary : As a Crew Manager at 2 Brothers Moving, you will play a pivotal role in ensuring the smooth execution of moving services. This dynamic position requires a candidate who can seamlessly transition between administrative responsibilities and hands-on field management. The Crew Manager will be responsible for overseeing moving crews, coordinating logistics, and maintaining a high level of customer satisfaction. The Crew Manager will spend approximately 90% of their working hours in the field, exposed to various weather conditions and physical demands. This role may require occasional evening or weekend work to accommodate customer needs. Responsibilities : 1. Field Management :    - Lead and supervise moving crews during on-site operations.    - Ensure efficient and safe loading, unloading, and transportation of goods.    - Provide guidance and support to the crew to optimize performance and meet service standards.    - Resolve any on-site challenges or issues promptly and effectively.    - Conduct regular quality checks to ensure service excellence. 2. Administrative Tasks :    - Coordinate with the scheduling team to plan and organize moving assignments.    - Maintain accurate records of crew schedules, equipment usage, and job details.    - Communicate with customers to confirm moving details and address any concerns.    - Prepare necessary documentation, including invoices and reports.    - Collaborate with other departments to streamline processes and enhance overall efficiency. 3. Training and Development :    - Conduct on-the-job training for new crew members.    - Provide ongoing coaching to enhance the skills and professionalism of the crew.    - Promote a positive and collaborative work environment within the team. 4. Equipment and Inventory Management :    - Ensure that all moving equipment is in good working condition.    - Conduct regular checks on inventory and report any shortages or damages.    - Coordinate maintenance and repair activities as needed. 5. Safety Compliance :    - Enforce safety protocols and regulations to minimize accidents and injuries.    - Conduct safety briefings before each job and ensure that crew members adhere to safety guidelines.    - Investigate and report any accidents or incidents promptly. Qualifications : - Proven experience in a supervisory role, preferably in the moving or logistics industry. - Strong organizational and time-management skills. - Excellent communication and interpersonal abilities. - Ability to thrive in a fast-paced, physically demanding work environment. - Familiarity with moving equipment and techniques. - Problem-solving skills and the ability to make decisions under pressure. - Knowledge of safety regulations and a commitment to promoting a safe working environment. Education and Certifications : - High school diploma or equivalent (Bachelor's degree preferred). - Valid driver's license. Goal Posts : The ideal Assistant Operations Manager will play an instrumental role in taking our team to the next level, they will : Obtain 75 five star online reviews over the next 2 years with less than 2 negative reviews. Train, mentor, and develop 10 Crew Lead Apprentices to become Crew Leaders over 2 years while maintaining culture, team skill balance and quality of work. Implement a plan to consistently execute staff on-boarding & training plans, ensuring expectations and tools for success are known & met for all staff members. Increase materials accountability and sales to 70% or higher, and develop the crew lead training program to increase performance over the next 2 yrs. Benefits of Career Opportunities at 2 Brothers : Great pay! A work environment that encourages collaborative approaches to diverse challenges across departments. Tuition reimbursement for approved courses and personal development workshops. Comprehensive Medical, Dental, Vision, Chiropractic & Massage health insurance for yourself and family. Support in time off with paid vacation, sick time, personal time and maternity / paternity. Focus on personal health & fitness with an on-site CrossFit gym, personal training & health supplements. Leadership retreats, personal development workshops, company events & gatherings. Company kickball team! Powered by JazzHR

Salary : $24 - $27