Regional Manager

Company

The company is a dynamic and growing organization that owns and manages multifamily properties, focusing on high-quality garden-style value-add apartment homes. We are committed to delivering exceptional service and measurable results, consistently exceeding investor expectations. Our culture fosters growth and success, providing team members with opportunities to work, grow, and advance within the organization. We prioritize promoting from within, and our rapid expansion creates frequent chances for career progression. Our current portfolio comprises 1,800 units across eight assets.

Portfolio Location: Dallas, Texas (non-remote)

Position

We are seeking a dynamic and experienced Regional Manager to join our team. In this pivotal role, you will lead and shape the success of multiple properties within your assigned area, ensuring they align with our mission and core values. You will have a portfolio of 8 assets, including 1,800 units. Reporting to the SVP.

Responsibilities

Operational Management:

• Manage and mentor on-site community managers and staff, providing guidance and support to achieve operational excellence.
• Conduct regular property inspections to ensure high standards of maintenance and curb appeal.
• Lead by example and maintain a positive work environment.
• Strives to foster a culture of both accountability and strong team member retention.

Financial Oversight:

• Manage property budgets, including operating expenses and capital improvements.
• Monitor and analyze financial performance, including rent collections, operating costs, and profitability.
• Implement cost-saving measures while maintaining property quality and resident satisfaction.
• Responsible for review and approval of all property purchasing with complete adherence to the expense budget.

Resident Relations:

• Address resident concerns and resolve issues in a timely and professional manner.
• Ensure high levels of resident satisfaction and retention through effective communication and problem-solving.
• Oversee leasing processes, including marketing strategies, tenant screening, and lease negotiations.

Marketing and Leasing:

• Develop and implement marketing strategies to attract and retain residents.
• Analyze market trends and competitive properties to adjust pricing and leasing strategies accordingly.
• Collaborate with leasing teams to maximize occupancy and revenue.

Compliance and Risk Management:

• Ensure properties comply with local, state, and federal regulations, including Fair Housing laws.
• Manage property insurance and handle risk management issues.
• Implement and oversee safety and emergency procedures.
• Oversee the collection and eviction process to ensure strong financial results while maintaining strict compliance with legal requirements.
• Capable of representing the community in court for eviction filings, ensuring all legal proceedings are handled with professionalism and accuracy.

Reporting and Administration:

• Prepare and present regular reports on property performance, including financials, occupancy, and maintenance issues.
• Maintain accurate and up-to-date records for each property.
• Utilize property management software for reporting and operational tasks.
• Actively participates in regular meetings and training sessions to stay informed and continuously improve skills

Marketing:

• Develop and recommend targeted marketing strategies to meet property performance goals while ensuring maximum cost efficiency.
• Provide consultation and guidance to on-site managers on rent adjustments, aligned with availability and current market conditions.
• Conduct comprehensive market surveys, making data-driven pricing and operational adjustments to remain competitive within the local marketplace.
• Maintain a deep understanding of the sub-markets for all properties under supervision to optimize property positioning.
• Facilitate ongoing training for leasing teams, including monthly sales and marketing seminars, to enhance skills and performance.
• Review quarterly shopping reports with site personnel, ensuring that quality, enthusiasm, and motivation remain at or exceed expected standards.

Special Projects:

• Tour visitors, such as investors, partners, lenders or brokers.
• Participate in special assignments from time to time as directed by senior level team members.

Qualifications

Required Qualifications:

• Progressive advancement within the multifamily industry.
• At least 5 years of experience in multifamily property management, including at least 2 years as a Regional Manager.
• Long-term focus and desire to work in a fast-paced, growing organization.
• Consistent attention to detail, strong organizational skills
• Excellent written and verbal communication skills
• Ability to listen, understand goals, and think creatively
• Experience with property management software, such as AppFolio, is a plus.
• Valid driver's license and auto liability insurance required
• Reliable transportation
• Professional-level proficiency in Spanish is a plus but not required.

Physical Demands:

• Ability to climb up to four flights of stairs to access apartments.
• Ability to walk several acres to tour community.
• Some lifting; up to 25lbs.
• Ability to sit or stand for long periods at a time.

Benefits:

• Competitive pay with bonus potential
• Medical, Vision, and Dental insurance
• Paid Vacation & Holidays