What are the responsibilities and job description for the Curative Specialist Title Services position at 20 20 Title LLC?
Description
The Curative Specialist of Title Services is responsible for the coordination of day-to-day Title Services operations. The Title Services Curative Specialist position is the subject matter expert in all aspects of Title Services and assists the manager in leading the team in production and knowledge of procedures and systems. Handles escalated and difficult orders.
Primary Duties and Responsibilities
- Serves as the subject matter expert for Title Services handling escalated and high priority orders.
- Review all daily reports to ensure completion of assigned duties by the team.
- Address inquiries and escalations from clients, borrowers, real estate agents, internal staff and management in a professional and timely manner.
- Identify title defects and work to resolve the issue quickly and appropriately for the client and product.
- Work with vendors to complete work timely and accurately. Recognize when to escalate an issue to management.
- Perform additional duties as assigned.
Requirements
Knowledge:
Minimum requirements of a high school diploma with at least three years industry or related business experience. Experience within the real estate industry and/or vendor management service company preferred. ALTA best practices experience preferred.
Skills and Abilities:
Knowledge of title requirements for origination in multiple states; Proficiency in Microsoft Office (Outlook, Excel and Word); Experience using client-based systems; Attention to detail; Motivated and positive team player; Excellent verbal, written and interpersonal skills; Excellent communication skills with team members, clients, vendors and management. Ability to multitask and problem solve in a fast-paced environment.
Prior Work Experience
Technical: 3 - 5 years
Education and Credentials
Required: HS Diploma/GED
Preferred: Bachelor’s Degree, Concentration in Business
Other Certifications: Associate's Degree is also preferred over HS Diploma/GED