Scheduling Specialist

Description

The Scheduling Specialist must provide superior communication skills at the same time being detail oriented in a professional high-level manner.

Responsibilities:

• Schedule appointments with Signing Agents.
• Confirm appointments with borrowers in order to meet specific scheduling and signing requirements.
• Build and maintain working relationships with team members, management and signing agents.
• Monitor the scheduling queue to ensure client turn times are met.
• Review special instructions to ensure appointments are scheduled accurately.
• Working the assigned tasks given for that day.
• Enter scheduling requests as necessary
• Assign scheduling requests within the company’s turn time per client agreement
• Monitor vendor fees to ensure fee guidelines are being met
• Meet minimum production goals and quality requirements as set by management
• Perform all other duties as assigned

Requirements

Knowledge:

• High school diploma/GED required.
• 1 year of title industry experience.
• Proven strong customer service and communications skills a must.

Skills And Abilities:

• Ability to work independently with minimal direction and a focus on meeting deadlines.
• Attention to detail
• Solid organizational and planning skills
• Excellent verbal and written communication skills
• Team Player with a positive attitude
• Highly motivated with the ability to prioritize and to direct others
• Proficiency in Microsoft Office (Outlook, Excel and Word)
• Ability to problem solve in growing, expanding business
• Dedication to employee training and mentoring

Prior Work Experience:

• Technical: Minimum 1 year experience
• Supervisory: None

Education and Credentials:

• Required: HS Diploma/GED
• Preferred: Bachelor’s Degree
• Other Certifications:: Some college is preferred over a HS Diploma/ GED