Rehab Support Assistant

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience. Location BMH Bronson Methodist Hospital Title Rehab Support Assistant The Rehabilitation Support Assistant performs various duties including: answering telephones, greeting patients, scheduling patient appointments completing registration with accurate demographic and insurance/billing information, insurance verification, obtaining insurance authorizations, patient check-in (including verification of patient demographic information), coding and/or managing work queues, handling medical records, tracking receipt of signed treatment plans/progress notes, ordering/stocking supplies, managing linen and department infection control needs. High school diploma or general education degree (GED) and 2-3 years general work experience (hospital preferred), or equivalent combination of education and experience required. 6-12 months of related experience • Experience with third party billing (including county, state and federal) strongly preferred. • Medical Terminology, CPT and ICD-10 coding strongly preferred. • Previous computer experience including hospital-based programs (i.e. Epic/Medic/Misys/Tiger or other practice management system) preferred. • Keyboarding and computer skills • Accurate filing • Professional communication • Excellent customer service skills • Light clerical duties as assigned. • Math skills • Basic office equipment • Ability to maintain confidentiality of sensitive medical information. • Concentrate and pay close attention to detail • Ability to multi-task • Ability to establish effective working relations with office staff and employees in a team Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. • Schedules and coordinates patient appointments for multiple facilities and ancillary departments according to office/provider preferences and the needs of patients. • Verifies insurance eligibility using on-line systems when available, or using phone • Obtains authorization based on payer specific criteria • Registers patients accurately and efficiently and confirms patient / guarantor/employer demographic and insurance information. Completes all required fields in electronic health record. • Greets and checks in patients accurately and efficiently. • Track receipt of signed treatment plans/progress notes • Manages assigned workqueues in electronic health record. • Answers telephones, takes messages, routes callers, and provides / relays information in a manner consistent with service standards. • Maintains patient medical records according to current required standards. Obtains patient authorization for transfer of any / all private health information. • Maintains patient confidentiality of data and information. • Performs basic office duties such as sorting / distributing mail, copying, filing, faxing, typing, ordering/stocking supplies/linen, and completing forms, as needed. • Provides and/or completes required patient forms • Collects and enters payments, follows required balancing procedures (for sites that have payment process developed and enabled) • Analyzes, interprets and enters physician orders • Scans and indexes forms • Follows established processes, protocols and workflows • Maintains department infection control needs Shift First Shift Time Type Full time Sign-On Bonus External Candidates Only: Up to $500.00 Retention Bonus Not Eligible Scheduled Weekly Hours 40 Cost Center 4130 Physical Therapy - Turwill (BMH) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. What’s more, our state-of-the-art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time. By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.