What are the responsibilities and job description for the Tow Truck Operator position at 201 Service?
Tow Truck Operator / Recovery Specialist
Are you looking for a career where every day brings a new challenge and the chance to make a real difference? Join the team at 201 Service, where we’ve been Maine’s trusted towing and recovery partner since 1984. We’re looking for dedicated, driven individuals who take pride in their work and want to grow with us. If you’re ready to be part of a company that values professionalism, teamwork, and customer care, we want to hear from you.
What You’ll Do
As a Tow Truck Operator / Recovery Specialist at 201 Service, you’ll be on the front lines, providing critical roadside assistance and recovery services. From towing and accident recovery to vehicle lockouts, you'll use your expertise and state-of-the-art equipment to help customers in need.
Key Responsibilities
- Show up on time and ready to work in a clean uniform and well-maintained truck.
- Perform safe, efficient tows and roadside services with zero accidents or damage.
- Submit invoices and process payments quickly and accurately.
- Conduct pre-trip inspections and maintain your truck and equipment to keep everything in peak condition.
- Follow all federal, state, and local driving laws—keep your driving record spotless.
- Maintain communication with dispatch to ensure efficient service.
- Deliver excellent customer service—respond fast, stay positive, and be helpful.
- Work with the team—attend safety meetings, help train new team members, and assist where needed.
- Help maintain the storage yard, perform shop duties, or assist dispatch when required.
- Be flexible and ready to assist in additional tasks as needed.
- Lock up the yard, clear debris, and assist law enforcement when necessary.
- Treat every customer with care and respect—they’re counting on us during tough moments.
- Be flexible and willing to work overtime when business demands it.
What We’re Looking For
- High School Diploma or equivalent.
- Valid Maine Driver’s License (Class C or greater) with a clean driving record. **No CDL required.**
- WreckMaster certification is desired, but we’ll train the right candidate.
- Must live close enough to respond after hours when needed.
- A clean-cut, professional appearance—you represent 201 Service.
- Strong communication skills and a commitment to customer service.
- Ability to work in a fast-paced environment and lift 80-100 lbs.
- Ability to work outdoors in various weather conditions.
- Must pass background and drug tests in line with company policies.
Physical Requirements
- Ability to lift 80-100 lbs and perform physically demanding tasks.
- Must be able to stand for extended periods and work in various weather conditions, including rain, snow, and extreme temperatures.
- Ability to work in environments with moving vehicles and traffic while ensuring safety.
Work Schedule
- 40 hours per week, with some night shifts each week.
- On-call duty every third weekend.
- Nights and weekends are commission-based, providing the chance to boost your earnings with each job—the more work you complete, the more you earn.
What We Offer
- Vacation Pay
- Holiday Pay
- Dental Insurance
- Health Insurance
- Opportunity for Overtime
- Ongoing Training and Certification
- Referral Bonuses
- Flexible Scheduling
- Uniform Allowance
- Career Advancement Opportunities
- Employee Discount
- Company Outings and Events
Company Values
At 201 Service, we value professionalism, teamwork, and putting our customers first. We believe in treating our customers like family and are committed to providing safe, dependable service in every situation.
Since 1984, we’ve been delivering trusted service for 40 years, and we believe in investing in our people. If you’re ready to be part of a company with a long-standing commitment to safety and top-tier service, apply today!
How to Apply
Interested candidates can apply online by sending their resume and cover letter to careers@201service.com or visit www.201service.com/careers to apply directly.