What are the responsibilities and job description for the Budtender / Sales Manager position at 202 Cannabis Co?
Budtender Manager at 202 Cannabis Co.
Description
Overview: As a Customer Experience Manager at our licensed New York State Retail Dispensary, the Budtender Manager will play a pivotal role in overseeing the daily operations of the Customer Experience Associates or “budtending” team and directing the sales floor. This position requires a deep understanding of and passion for cannabis products, exceptional customer service skills, and effective leadership capabilities. Position will manage budtender staff and report to the General Manager.
Key Responsibilities:
Team Management:
- Supervise and lead the budtending team, providing guidance, training, and support.
- Foster a positive and collaborative work environment that reflects the dispensary's values and standards.
Customer Service Excellence:
- Ensure that budtenders deliver exceptional customer service, offering product knowledge, guidance, and creating a welcoming atmosphere for customers.
- Develop and implement visual merchandising plans to keep stores looking fresh, relevant, and appealing.
- Address customer inquiries, concerns, and provide product recommendations based on individual preferences.
- Work with budtender team to ensure floor readiness for opening hours.
Product Knowledge and Training:
- Stay informed about the latest cannabis products, strains, and consumption methods.
- Conduct regular training sessions to educate budtenders on new products, industry trends, and customer service best practices.
- Assist in overseeing staff product sampling program.
Inventory Management:
- Collaborate with inventory management teams to ensure accurate stock levels and availability of products.
- Monitor product expiration dates and implement proper rotation procedures.
Sales Performance:
- Set sales targets and monitor budtender performance to achieve and exceed sales goals.
- Implement strategies to maximize upselling and cross-selling opportunities.
- Optimize customer experience with a focus on quality, efficiency, and retention.
Compliance:
- Ensure all budtending activities comply with relevant regulations.
- Support implementation of necessary adjustments to dispensary practices based on changes in regulations.
Security Protocols:
- Implement and enforce security measures to safeguard products, cash, and maintain a secure dispensary environment.
- Ensure proper store opening and closing procedures.
Communication:
- Facilitate effective communication between budtenders and other dispensary departments.
- Relay important updates, policies, and procedures to the budtending team.
- Assist in marketing development.
Shift Scheduling:
- Develop and manage budtender work schedules to ensure adequate coverage during peak hours and special events.
Performance Evaluation:
- Conduct regular performance evaluations for budtenders, providing constructive feedback and opportunities for improvement.
Physical Requirements
- Lift and move heavy objects
- Work may required employee to bend, reach, and twist.
- Stand for extended periods.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Qualifications:
- 7 years in a supervisory or managerial sale role in fast-paced retail environment, cannabis retail experience strongly preferred
- Excellent customer service and interpersonal skills.
- Proven leadership and team management abilities in a fast-paced retail or related environment.
- In-depth knowledge of cannabis products, strains, and consumption methods.
- Familiarity with POS systems and inventory management software.
- Ability to work flexible hours, including evenings and weekends.
- Must be 21 years of age or older.
- At least achieved high school diploma or equivalent.
- Experience and familiarity in the surrounding area of Upper West Side, Lincoln Center, Central Park, Columbus Circle a strong plus
Competencies (Knowledge, Skills, and Attitude)
- Customer Obsessed - Dedicated to creating a remarkable experience for customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation
- Adaptable / Flexible - Effectively manages change and adjusts comfortably to new people and processes; multi-tasks and handles ambiguity and stress well while remaining positive; bounces back quickly from challenging situations; asks for help when needed and stays focused on being a force for good.
- Learning on the Fly - learns quickly when facing new problems; a relentless and versatile learner, open to change
Compensation and Benefits:
- $23 - $25/hour tips
- Personal and Team Performance Incentives
- 6-10 hours shifts
- Health/Dental/Vision Insurance
- Employee discounts on cannabis products.
- Training and ongoing education in the cannabis industry.
- Supportive and inclusive work environment.
- Potential for career advancement within the cannabis industry.
Our dispensary is committed to fostering an inclusive and diverse work environment, and we encourage individuals from all backgrounds and experiences to apply. We value the unique perspectives and talents that people of diverse backgrounds bring to our team, recognizing that diversity strengthens our ability to innovate and serve our diverse customer base effectively. We welcome applicants of any race, ethnicity, gender identity, sexual orientation, age, religion, disability, or any other characteristic that makes each person unique. Our goal is to create a workplace that reflects the rich tapestry of our community and ensures equal opportunities for everyone. Join us in embracing diversity and making a positive impact in the cannabis industry together.
Salary
$23 - $25 per hour
Salary : $23 - $25
