Medical Assistant / Patient Service Specialist I- Methuen, MA

POSITION SUMMARY: This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email. This position is located in Methuen, MA ESSENTIAL RESPONSIBILITIES / DUTIES: • Works closely with providers to assist in delivering world-class care to patients. • Room’s patients and prepares the patient for the provider visit. • Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR. • Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical. • Obtains required consents, completes required forms as needed for specific visit types. • Performs office testing as needed. Required to perform controls on certain in office tests. • Performs EKGs as ordered. • Chaperones Providers as required. • Administers vaccines and medications as ordered by provider following BMC policies. • Stocks rooms and monitors expiration of supplies in exam rooms. • Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed. • Register’s patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately. • Schedules patients' appointments and appropriate testing for patients as directed. • Follows scheduling rules and direct schedules patient visits in other practices. • Performs pre-visit planning daily for all upcoming scheduled appointments. • Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required. • Responsible for informing manager of all clinical or administrative supply needs or assisting with ordering. • Responsible for obtaining prior authorizations and/or insurance referrals as per practice need. •(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). EDUCATION: High School Diploma or equivalent required. Education from approved medical assistant program or equivalent preferred. EXPERIENCE: • One to three years as a medical assistant preferred. KNOWLEDGE, SKILLS & ABILITIES (KSA): • Strong customer service excellence expected. • Excellent communication and interpersonal skills required. • Must be able to work independently with little supervision. • Adheres to all BMC policies. • Always uses discretion to ensure patient confidentiality. Equal Opportunity Employer/Disabled/Veterans Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips