Patient Service Specialist I - Foxboro, MA

Location: Foxboro, MA Hours: This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the BMCHS physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in-person, over the phone, or via email. Key Responsibilities Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Schedules patient appointments and appropriate testing for patients as requested as well as follow up questions on testing. Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately. Collects required insurance co-pays from patients including any prior balances. Follows scheduling notes and direct schedules patient visits in other BMCHS practices as advised. Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility. Responsible to obtain prior authorizations and/or insurance referrals as per practice need. Provides routine information to callers and gives only authorized medical advice from a provider. Provides a high level of customer service to all new and existing patients of the practice. Creates patient cases and documents telephone calls and messages into Athena or other EMR. Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required. Performs work in EMR buckets as directed and per practice need. Responsible to inform manager of administrative supply needs or assists with ordering. Follows up with providers on missing slips and creates claims in Athena. Responsible to work assigned revenue cycle buckets as directed. Must be able to work independently with little supervision. Adheres to BMHS policies. Always uses discretion to ensure patient confidentiality. Performs other duties as requested. Skills Strong customer service excellence expected. Ability to multitask and prioritize responsibilities. Excellent communication and interpersonal skills required. Experience with EMR strongly preferred. (Athena a plus) Experience with Microsoft Office, Word, Excel, and Outlook preferred. Education & Experience High School Diploma or equivalent required. Equal Opportunity Employer/Disabled/Veterans Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips