What are the responsibilities and job description for the General Manager - HVAC Commercial Service position at 2020 Search Partners?
General Manager – HVAC Commercial Service
Company Overview
Our client is a leading Commercial/Industrial HVAC/R & Plumbing Company, headquartered in Eastern PA. They provide Commercial, Industrial and Institutional Plumbing, Heating Ventilation Air Conditioning and Refrigeration (HVAC/R), Piping, Design Build, Pipe Video, Industrial Boiler Service, and more.
What Makes You A Good Fit?
- Lead – Hire and coach Mechanical Solutions Sales Reps & Project Solutions Sales Reps to achieve company sales goals.
- Manage – Oversee the sales, accounting, and service department.
- Support – Support the branch’s maintenance base total through financial oversight of maintenance agreements in addition to building and managing the sales team and supporting the operations team.
- Budget – Oversee the branch’s P&L, operating costs, and financial statements.
Role & Responsibilities
Meet planned growth, profit, maintenance base, and customer retention goals through leadership and management of staff. Implement proven processes and systems while redeeming customer obligations in a timely, cost-effective, high-quality manner
- Redeem annual plan in bookings, activity, sales cost, G&A cost, sales headcount, actual gross profit, maintenance base, and net operating income through leadership and management of staff in specific assigned markets.
- Knowledgeable understanding of systems for both project and maintenance agreements. Able to effectively price and recommend maintenance programs. Train, direct, and evaluate staff regarding systems knowledge to minimize risks.
- Understand customer organization and decision-making process to effectively participate in strategy development and presentation. Train, direct, and evaluate staff in the development and implementation of effective sales strategies.
- Train, direct, and evaluate the sales force to achieve annual booking goals. Participate with the sales force in the development and implementation of sales campaigns, programs, and procedures. Support staff in the use of sales tools. Provide direct sales assistance on key accounts.
- Evaluate the current market (i.e., market share, geography, customer service mix, etc.). Identify new markets. Develop and execute a plan for market penetration that assures the attainment of profit goals. Assign sales force.
- Train, direct, and evaluate staff to promptly and efficiently resolve customer complaints. Participate with other unit personnel in the resolution of customer complaints where necessary.
- Train, direct, and assist the sales force to increase existing customer maintenance coverage and/or services.
Requirements
- Bachelor's Degree strongly preferred, High School Diploma or GED is required.
- Minimum ten (10) years of HVAC service-industry experience.
- Minimum five (5) years of experience managing people, ideally managing managers of people.
- Previous experience and knowledge of HVAC designs, HVAC maintenance & project sales, applications, and energy-saving solutions a big plus.
- Strong leadership and hands-on team-building qualities.
- P&L experience
Compensation & Location
This position will be based out of Eastern PA. This is a full-time position that is available for immediate hire. A meaningful compensation package will be developed for the successful candidate that will include a base salary, aggressive incentive plan, car allowance/company vehicle, 401K with annual company contribution, and comprehensive healthcare benefits.
