What are the responsibilities and job description for the FOH Restaurant Staff position at 204 North Kitchen and Cocktails?
- Greeting customers on arrival – Manning the entrance to the venue and welcoming guests as they arrive, before showing them to their seats
- Delivering exceptional service – Exceeding the expectations of customers throughout their visit, including taking orders, providing recommendations and responding to queries promptly
- Resolving complaints – Handling customer complaints directly or escalating to supervisors when needed
- Managing reservations – Receiving and recording incoming reservations in person, by email and telephone
- Liaising with other teams – Working closely with team members in other areas of the business, to create a seamless experience for the customer, e.g. kitchen staff
- People skills: Excellent interpersonal skills and the ability to make guests feel welcome and well cared for
- Teamwork: The ability to work closely with other team members during a shift, and, if in a management position, to manage a group of staff
- Negotiation: Addressing guest complaints efficiently and effectively to ensure overall customer satisfaction
- Organisation skills: Being able to multi-task and juggle competing priorities throughout a shift
- Food and beverage knowledge: Detailed knowledge of a specific food or beverage function related to the role, for example cocktails or wine
- Restaurant/bar operations knowledge: Understanding of how hospitality venues run on a day-to-day basis including staff rostering, opening and closing routines, and cleaning protocols
- Software knowledge: Knowledge and application of industry software and systems including taking bookings, orders and payments
Summary
As a Bartender and Server, you will be essential in delivering outstanding hospitality and ensuring a memorable experience for our guests. Your core skills in customer service, bartending, and food safety will be vital as you craft beverages, take orders, and maintain a clean bar and dining area. With expertise in POS systems, along with fine dining experience, you will efficiently manage transactions and enhance guest interactions. Your background in the food industry and wine knowledge will further elevate our service standards, making you a valuable asset to our team.
Job Types: Full-time, Part-time
Pay: $20.00 - $40.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $20 - $40