What are the responsibilities and job description for the SOC Coordinator position at 21 AIR LLC?
Description:
ROLE SUMMARY
The role of the SOC Coordinator is to support the flight operations department in an administrative capacity. Effectively alleviating certain clerical duties of the SOC Dispatch team. Ensuring a smooth, efficient, and coordinated workflow.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:
- Provide clerical assistance (data entry, typing, filing, copying, binding, scanning etc.) to the SOC.
- Receive, screen and route incoming telephone calls ensuring they are routed to the appropriate person(s) and/or department(s).
- Maintain Phone Contact Sheet and associated email distribution lists. Ensure that telephone numbers, email addresses and contact names are up to date.
- Update and transmit Parking Spot Notification as required.
- Request fuel for 21Air flights as appropriate.
- Make Inbound Notification to CBP and Agriculture via telephone and/or email as appropriate.
- Request permits as required (CBP, overflight and international landing rights as required.
- Assist in Fueling / Defueling of aircraft as needed.
- Maintain fuel data entry for customers as appropriate.
- Review AC flow against customer schedules for accuracy.
- Enter all data in SkedFlex as required.
- Ensure aircraft flows are entered into SkedFlex for proper assignment
- Send Movement messages via appropriate distribution list.
- Audit SkedFlex upon receipt of log pages.
- Perform other duties as directed by SOC Managers.
PERFORMANCE STANDARDS/MEASUREMENTS:
Capable of managing a dynamic workflow to streamline flight operations. Familiarity with 21Air administrative functions. Data collection accuracy and transmission in a timely manner.
QUALIFICATIONS:
EDUCATION and/or CERTIFICATION
- High School Diploma or GED
- Aircraft Dispatcher Certificate preferred.
REQUIRED KNOWLEDGE
- Must have 2 years office/administrative experience.
- Must have at least 1 year’s operations experience.
SKILLS and/or ABILITIES
- Must have desire to be proactive.
- Must maintain absolute confidentiality and discretion.
- Excellent customer service skills.
- Flexibility to adapt to a fast-paced work environment.
- Attention to detail and problem-solving skills.
- Excellent time management skills with the ability to prioritize work.
