Resident Manager

About Us:

Embodying refinement and sophistication, The Carlton House is a luxury condominium surrounded by the finest art, dining, and entertainment venues. Take your career to the next level by joining our team! The Carlton House is professionally managed by Extell Management Services Inc.

Extell Management Services, Inc. is a sophisticated and intuitive management team that reinforces the commitment to maintain the quality of each Extell development that it oversees. We manage a portfolio for Extell Development Company that includes New Yorks most recognized high-end condominium, rental, and commercial addresses. Founded and headed by Gary Barnett, Extell Development Company is a nationally acclaimed real estate developer of residential, office, retail, and hospitality properties operating primarily in Manhattan and other premier cities across the nation. Experiencing outstanding growth since its founding in 1989, the companys growing portfolio exceeds twenty-five million square feet.

To learn more, visit https://extell.com/portfolio/the-carlton-house and https://extell.com/.

Summary of Responsibilities:

The Resident Manager is a supervisory position and the person selected will act as the liaison between the residents of The Carlton House and Extell Management Services Inc. The Resident Manager shall exercise effective judgment and decision making in the oversight of the daily operations of the building. Daily operations include repairs and maintenance of the propertys equipment; property cleanliness and maintenance; proper planning for any emergency situations to include the monitoring and maintenance of the security, alarm, fire suppression and related systems; coordination with the building retail and garage regarding the repair and maintenance of shared systems and equipment; and the management of satisfactory work performed by vendors and contractors. This position performs regular walk-throughs of the property to identify and address any issues, manages the amenity spaces, orders and distributes supplies, and oversees the coordination of move-ins/outs. The Resident Manager supervises and directs building staff, ensures compliance with company and building policies and procedure and oversees staff training, staff scheduling, and other related payroll and human resources responsibilities. Resident Manager will also be responsible for assisting management in the drafting, finalizing, and monitoring of the annual building budget.

The Resident Manager is required to live on-site, remain available 24 x 7 in case of emergencies, and available to independently resolve any resident or staff-related issues with Extell Management Services and Human Resources.

Summary of Requirements:

Ideal candidates for the Resident Manager will possess the following:

• Effective ability to ensure compliance with all company policies and procedures, the Equal Employment Opportunity, Fair Housing and Human Rights statutes, and 32BJ Union Guidelines
• High school diploma or GED and a vocational/technical background
• A minimum of 5 years in working with electrical, mechanical, plumbing equipment and systems.
• Luxury hotel or residential background.
• Demonstrated ability to manage multiple and complex operational matters on a daily basis.
• Facilities and operations experience with solid knowledge of building systems.
• Prior experience with BMS (Building Management Systems, BuildingLink, and Yardi) is strongly preferred.
• Working knowledge of painting and finishing work.
• Strong background in working with fire, life, health, and safety systems.
• Effective judgement, decision-making, and written and verbal communication skills.
• A working knowledge of computer programs such as Microsoft Office, Windows, Yardi etc.
• Effective supervisory skills with 5 years experience managing a luxury building staff.

Compensation & Benefits:

The Carlton House offers competitive pay and benefits to include:

Annualized Base Salary: $110,000-$140,000

Comprehensive benefits package to include health insurance, retirement, and time off benefits!

Equal Opportunity Employer