Performance Coach - Care Coordination

Company Overview:

211 LA is a dynamic, forward-thinking organization committed to fostering a culture of innovation, inclusivity, and professional growth. As a leader in Information and Referral Services, we take pride in providing our employees with a supportive and collaborative environment where they can thrive and contribute to the success of our company.

Position: Care Coordination Coach 

Reports To: Program Manager 

Department: Disaster Recovery Services

The Care Coordination Coach will support Care Coordinators in delivering high-quality service to residents of Los Angeles County by conducting needs assessments, providing appropriate referrals to designated organizations and navigating clients to resources, programs and activities. The Coach will continuously guide and instruct staff to ensure that individual and agency performance standards are achieved.

• Provide leadership, guidance, communication, coaching, instruction, and professional development to Care Coordinators.
• Offer guidance, orientation and training to Care Coordinators to perform their job. 
• Partner with the Program Manager and other leadership staff to develop improvement plans for Care Coordinators.
• Promote the organization's values and strategic plans while cultivating an environment of trust, teamwork, and professional growth.
• Collaborate with program managers and directors  to ensure proper staff scheduling and adherence to protocols.
• Develop and implement processes and systems that support efficient and effective service delivery while ensuring compliance with operational policies and regulations.
• Assist Care Coordinators in resolving complex client inquiries and provide guidance on best practices.
• Conduct regular coaching sessions with each team member to target opportunities for professional growth and build morale.
• Develop and implement programs to motivate employees and foster a strong sense of team collaboration and accountability.
• Conduct regular performance evaluations for all direct reports.
• Facilitate meetings to communicate team performance goals, share updates, and address challenges or opportunities for improvement.
• Analyze department performance and proactively identify and implement strategies to enhance quality, productivity, and morale.
• Respond to team members' needs with a positive and supportive attitude, building constructive and effective rapport.
• Actively use program data to participate in strategic planning and process improvement discussions, contributing insights and recommendations.
• Perform special assignments and other duties as assigned in alignment with the agency’s mission and values.

Qualifications:

• Four-year college degree or equivalent work experience in a leadership or management role within a care coordination or case management. 
• Basic knowledge of labor laws and workplace best practices.
• Experience with communication systems, electronic healthcare records, resource databases. 
• Understanding of agency mission, procedures, and best practices relevant to the role.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent oral, listening, and written communication skills.
• Ability to work effectively with people from diverse backgrounds.
• Proficiency in computer software and systems relevant to the role.
• Valid driver’s license and proof of insurance if using a vehicle for official agency business.
• Ability to travel as needed and work evenings or weekends as required.
• Availability for short-notice scheduling in response to emergency situations or disasters.
• Working knowledge of human services and service delivery models.
• Demonstrated supervisory skills sufficient to manage up to 15 employees. 
• Ability to support and encourage staff, recognize contributions, and foster a positive team environment.
• Strong initiative, problem-solving, and project management skills.

Compensation: $68,640  annually/hourly

Physical Demands & Working Conditions:

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to lift up to 20 pounds.
• Prolonged periods sitting at a desk.

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits
• Retirement savings plan
• Professional development opportunities
• Flexible work arrangements
• Employee assistance program

How to Apply:

If you are a motivated individual seeking an opportunity to contribute to a dynamic and growing organization, please submit your resume using the link provided.

Equal Opportunity Employer Statement

211 LA is an Equal Opportunity Employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Salary : $68,640