What are the responsibilities and job description for the Client Success & Account Manager (CSAM) position at 212 Associates LLC?
Location: Hybrid - Tampa, FL.
Compensation: Competitive (High five- to six-figure range, DOE).
About The Role
We’re looking for a Client Success & Account Manager to build lasting client relationships while overseeing the smooth coordination of software implementations. This role is primarily focused on account management (75%) with some responsibilities for guiding clients through implementation processes (25%). If you’re passionate about client success, have a knack for driving value, and can balance relationship management with implementation oversight, this is the role for you.
What You’ll Do
Account Management (75%):
If you’re excited about combining your account management expertise with a focus on client success, we’d love to hear from you.
Compensation: Competitive (High five- to six-figure range, DOE).
About The Role
We’re looking for a Client Success & Account Manager to build lasting client relationships while overseeing the smooth coordination of software implementations. This role is primarily focused on account management (75%) with some responsibilities for guiding clients through implementation processes (25%). If you’re passionate about client success, have a knack for driving value, and can balance relationship management with implementation oversight, this is the role for you.
What You’ll Do
Account Management (75%):
- Be the primary point of contact for a portfolio of mid-market to enterprise clients.
- Build trusted relationships with HR and recruiting leaders, offering proactive guidance and support.
- Identify upsell opportunities and manage renewals to drive additional revenue growth.
- Lead engaging product demos, trainings, and solution discussions.
- Partner with clients to coordinate smooth migrations and implementations of tech solutions like ADP and UKG.
- Collaborate with internal teams to ensure timely, accurate delivery of services.
- Troubleshoot potential challenges to ensure a seamless client experience.
- Client-Centric Mindset: You’re a relationship builder who excels at understanding client needs and delivering tailored solutions.
- Ownership Mentality: You take initiative, thrive with autonomy, and consistently follow through.
- Technical Aptitude: Comfort with HR technology and the ability to explain complex concepts in simple terms.
- Collaborative Approach: A team player who works well across departments to ensure client satisfaction.
- Strategic Thinking: Ability to balance short-term problem-solving with long-term relationship building.
- Make an Impact: Your role will directly influence client satisfaction and business growth.
- Growth Opportunities: We support professional development and value internal growth.
- Rewards for Success: Quarterly bonuses and variable compensation opportunities based on your performance.
If you’re excited about combining your account management expertise with a focus on client success, we’d love to hear from you.
