What are the responsibilities and job description for the FOH Team Member position at 21st Amendment Brewery?
Job Title: FOH Team Member
Reports To: General Manager
Location: San Francisco, CA
Our growing Pub in the SOMA district is seeking a Server to join our team. The Server will be the primary person dealing with guests and will play huge part in positively representing the 21A. We’re looking for someone who is organized, punctual, has strong customer service skills and can handle working in a fast paced environment with an “I’ve got this” mentality.
Position Summary:
We are looking for a professional, friendly and engaging team member with excellent communication skills and a passion for craft beer. The Team member will greet customers, learn about their preferences, answer questions, recommend menu items and serve food, beverages, craft beer and wine. You will also upsell items, utilize proper equipment and handle basic cleaning duties. Team members may also handle To-Go items and takeout orders as well as bussing and food running duties. To succeed as a Team member, you should have a neat appearance, and have an engaging, friendly personality. You should be efficient, observant, knowledgeable, and personable.
Essential Duties & Responsibilities:
- Welcoming customers, reading and listening to people to determine beer preferences, making recommendations, and taking food and drink orders.
- Informing customers about new beers and specials.
- Checking identification to ensure customers are the legal age to purchase alcohol.
- Taking daily inventory and restocking as needed.
- Adhering to all food safety and quality regulations.
- Handling cash, and credit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
- Maintaining a clean work and dining area by washing glasses, equipment, emptying trash as needed, cleaning tables, bar, and other work areas.
- Complete all assigned daily side-work and any additional tasks assigned by management
- Adhere to all company policies as indicated in the Employee Handbook
- Attend Employee Meetings when scheduled by management or Human Resources
Qualification Requirements:
- Two years of restaurant, bar or taproom experience preferred, ideally in a craft beer focused environment
- Valid Safe-Serv & TIP certification
- Meets state minimum age to serve alcohol (21 )
- Availability to work nights, weekends, and holidays
- Positive, engaging personality and professional appearance
- Basic math and computer skills
- Exceptional interpersonal and communication skills
- Strong task and time management abilities
- Eye for detail and understanding of craft beer and food pairing
- Ability to stand, walk, bend, pull for extended periods, lift up to 30 lbs., and be able to climb a flight of stairs multiple times throughout their shift.
21st Amendment Brewery is an Equal Opportunity Employer and prohibits Discrimination and Retaliation of any kind: 21st Amendment Brewery is committed to the principle of equal employment opportunity for all employees and to providing all employees a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by laws or regulations in the locations where we operate.
